Dorin Manole
Voluntari,Romania
Summary
Experienced IT professional specialising in cybersecurity protocols, cloud platforms, and Linux system administration. Skilled in machine learning and cloud computing, with a strong understanding of IT infrastructure and ITIL framework. Proven leadership and communication abilities drive effective client relationship management and B2B sales, with a commitment to advancing innovative solutions in cybersecurity and cloud computing.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work history
Technical sales representative
IBM Romania
Bucharest, Ilfov
2025.09 - Current
- Identified and engaged potential clients to generate new business opportunities.
- Travelled across territories to pitch proposals to potential clients.
- Tailored sales pitches to align with customer needs, resulting in higher conversion rates.
- Built customer relationships, strengthening loyalty and satisfaction through regular follow-ups.
- Delivered technical presentations to partners and clients, enhancing engagement and increasing brand awareness.
- Presented technical products and services using sound product knowledge and sales techniques.
- Developed product knowledge to communicate benefits accurately to customers.
- Coordinated with engineering to understand complex product details for clients.
- Partnered with marketing on promotional strategies to improve product visibility.
- Analysed market trends to inform strategic planning, supporting decision-making in the tech industry.
- Trained colleagues to strengthen product knowledge and sales capabilities.
- Built strong business links through exceptional relationship-building with customers.
- Advised customers on future promotions and launches to maximise sales opportunities.
Customer Success Engineer
Adobe Romania S.R.L
Bucharest
2020.10 - 2025.09
- Managed high-stake accounts proficiently; thus, ensuring higher rate of contract renewals for 7 customers from Fortune Global 500.
- Resolved 10 queries from Fortune Global 500 customers, enhancing trust and credibility.
- Collaborated with development teams to resolve technical issues for clients promptly.
- Prioritised client needs, providing tailored guidance on product usage and maintenance.
- Customized solutions according to each client's specific needs, thereby maximizing value delivered.
- Streamlined communication channels, leading to improved response time.
- Developed robust feedback mechanisms, leading to continuous improvement in services.
Solution Engineer Cloud Infrastructure
Oracle Romania S.R.L
Bucharest
2017.05 - 2020.10
- Exhibited technical expertise by providing solution-based demonstrations for potential clients.
- Engaged potential customers by demonstrating product features and functions effectively.
- Collaborated with sales team to comprehend client requirements and propose suitable solutions.
- Established strong client relationships by leveraging communication skills and technical expertise for 200+ clients.
- Increased sales prospects through over 150 tailored product demonstrations addressing specific client needs.
- Maintained awareness of market trends to identify opportunities for improving products and services.
Technical Consultant
Teamnet World Professional Services S.R.L
Bucharest
2014.10 - 2017.05
- Produced compelling written content for proposals, securing significant contracts.
- Developed customised sales pitches, engaging potential buyers effectively.
- Achieved seamless integration of third-party applications with existing systems.
- Handled critical software updates without disrupting ongoing operations.
- Designed user-friendly interfaces for easy navigation by end-users.
Service Project Manager / Assurance and Service Sales Department
Huawei Technologies S.R.L
Bucharest
2010.02 - 2014.10
- Led product training sessions for internal teams, boosting overall product understanding.
- Utilized extensive product knowledge to provide expert advice and guidance.
- Strengthened client communication by delivering engaging product demonstrations.
- Fostered strong relationships with clients through excellent customer service skills.
- Improved response times, resulting in higher client satisfaction rates.
- Responded swiftly to customer enquiries, ensuring timely resolution of issues.
- Addressed customer complaints effectively, contributing to improved business reputation.
- Streamlined service operations by enhancing team collaboration and communication.
- Developed an efficient workflow to reduce service downtime.
- Led team meetings to set performance goals and review progress regularly.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Increased product awareness through targeted public speaking engagements.
Wireless Engineer
Ericsson Romania S.R.L
Bucharest
2009.05 - 2010.02
- Implemented technologies to optimise network performance, enhancing overall service delivery.
- Ensured uptime of telecommunication systems, reducing service disruptions for clients.
- Collaborated on telecommunications projects, delivering results within set deadlines.
Telecommunications Technician
Interactive Technical Services S.A
Bucharest
2007.05 - 2009.05
- Executed emergency repairs on telecom equipment, minimising service disruption and ensuring swift restoration.
- Restored services by swiftly repairing malfunctioning equipment, reducing downtime for users.
- Conducted routine inspections of telecommunication infrastructure for preventive maintenance.
- Implemented measures against unauthorized access, enhancing network security and protecting sensitive data.
Education
Bachelor's Degree - Accounting and Management Information Systems
Athenaeum University Bucharest
Bucharest 2011.10 - 2014.06
Bachelor's Degree - Electric Engineering
Politehnica University Bucharest
Bucharest 2004.10 - 2009.06
Skills
- Cloud computing
- Cloud platforms understanding
- Cybersecurity protocols
- IT infrastructure understanding
- Linux system administration
- Sales strategy
- B2B sales knowledge
- Upselling
- Client management
- Leadership
- Technical understanding
- Leadership
- Public speaking skills
- Calm under pressure
- Conflict Resolution
- Upselling
Affiliations
- Motorcycles
- Coding
- running, swimming, gym
Timeline
Technical sales representative
IBM Romania
2025.09 - Current
Customer Success Engineer
Adobe Romania S.R.L
2020.10 - 2025.09
Solution Engineer Cloud Infrastructure
Oracle Romania S.R.L
2017.05 - 2020.10
Technical Consultant
Teamnet World Professional Services S.R.L
2014.10 - 2017.05
Bachelor's Degree - Accounting and Management Information Systems
Athenaeum University Bucharest
2011.10 - 2014.06
Service Project Manager / Assurance and Service Sales Department
Huawei Technologies S.R.L
2010.02 - 2014.10
Wireless Engineer
Ericsson Romania S.R.L
2009.05 - 2010.02
Telecommunications Technician
Interactive Technical Services S.A
2007.05 - 2009.05
Bachelor's Degree - Electric Engineering
Politehnica University Bucharest
2004.10 - 2009.06