Dorina Andreea Dogaru

MC plans and executes Microsoft's digital events. In this role, the MC Events acts primarily as a project manager, coordinating internal VML resources, Microsoft stakeholders, and third-party vendors.

Responsibilities:

• Events Consultation & Planning:
  Participate in planning and scheduling events.
  Support various event types aligned with corporate guidelines.
  Provide consultation on event platforms (ON24, Teams) and internal tools.
  Advise stakeholders on additional review and approval requirements.
• Events Preparation:
  Act as Project Manager, ensuring event success.
  Coordinate with all involved parties.
  Manage event participants' agenda and assets (videos, presentations).
• Events Execution & Post-Events Activities:
  Execute events from start to finish following guidelines.
  Provide chat moderation support.
  Manage post-event participants' agenda and reporting.
• Stakeholder Management:
  Educate stakeholders on the Events program agenda and topics.
  Advise on tools for events planning and execution.
  Share best practices and engage in continuous improvement.

• Worked with client representatives and planners to establish overarching plans to provide extended resource plans and avoid work downturns
• Addressed unexpected planning issues by adapting plans to guarantee project delivery
• Delivered integration of project control procedures into project delivery processes
• Monitored and reported on project progress to clients and management to proactively address changes and minimize lost time
• Skillfully and independently diagnosed and resolved complex system issues within tight deadlines
• Implementing systems, migrating systems to upgraded versions to achieve efficiency in various operation, spearheading process improvement initiatives
• Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity
• Managing queue handling and day-to-day analysis for maintaining SL; monitoring day to day resolution closures and case aging to ensure timely resolution
• Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution center experience
• Managing area operations for rendering and achieving quality services; monitoring high end problem resolution team on performance bottlenecks
• End to End Project Management
• Liaison between the field marketers and the execution team
• Collaborated with cross-functional teams to align goals and ensure project success.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.

• Collaborate with different stakeholders to ensure timely completion of project deliverables
• Participation to all weekly calls/meetings in relation to Helpdesk and Stakeholders
• Constantly monitor personal backlog, raise flags to manager when it increases, follow-up on actions and progress or timely escalate it as per agreed internal escalation matrix
• Proactively identify any issues or bugs that are affecting the process and escalate them as per agreed internal escalation matrix
• Support Management with analysis of all the items for the missed KPIs in relation to Stakeholders/ Audit of KPIs for the respective Stakeholders, if required
• Execute all assigned actions based on specific agreed time plan with minimum level of follow-up
• Ensure actions pending from previous meetings are solved before next meeting; follow-up on issues identified, propose corrective actions or offer support to identify proper solution and implement it
• Actively participate to identify and implement an improvement initiative (take actionable steps for improvement)
• Coordinate or participate to SOPs updates once per quarter
• Create claims and process payment clearings
• Act as escalation point for complex issues
• Create and deliver various types of reports
• When necessary, be part of the transition team and develop standard operating procedures
• Performing a series of pre-defined checks over the documents submitted by Samsung customers
• Writing and documenting processes as well as work procedures
• Working with SAP system

• Create claims and process payment clearings
• Experience in Client Support / back-office
• Gained experience of working with SAP
• Gained experience of writing and documenting processes

• This job offered me the chance to see the background of my files and I received my latest position (junior assistant)
• Helped me to understand where all of my work came from and why
• Being on Audit, I learned how to deal with clients, how to understand them and how to ask for what you need from there
• I can see better why we are doing a procedure and for what
• This job teaches you how to manage better your time, how to communicate with your team colleagues and how to face stress

• In my position I had to prepare documents from Audit/tax department
• We worked a lot in Excel and Idea (it's an intern app), which helped us to resolve our tasks faster and easier
• In this position I learned how to use, better excel, how to work with people from a company and to improve my communication skills