Dragoș Crăcuț

As a Sr. Resource Manager, I’ve earned the trust of business leaders across Microsoft CE&S by acting as a proactive, insight-driven advisor—enabling the successful staffing and delivery of a wide range of customer engagements across the globe. My work directly influences business outcomes by aligning the right talent with the right opportunities at the right time.

Over the past almost seven years, I’ve progressively expanded my scope:

• First two years: Focused on MEA markets, primarily supporting the Infrastructure Domain.
• Following two years: Broadened to cover the GTT team in all EMEA, with emphasis on Security, Infrastructure, and Data & AI.
• Last four years: Operating globally across all Microsoft Solution Areas to support CSA Global Delivery team.

I currently support a team that generates multi-million-dollar revenue by driving impact through operational rigor, clear processes, and efficiency improvements that have contributed to cost reductions of several percent. I maintain a consistent business rhythm with over 30 business leaders, ensuring alignment, responsiveness, and strategic foresight.

My approach is data-driven, combining skill analysis, staffing precision, and strategic recommendations to support both customer satisfaction and delivery excellence

Appointed as the first v-Outsource Resource Manager in a pilot initiative aligned to the Modern Apps Domain, I played a key role in proving the model’s success—leading to the onboarding of over 30 additional RMs and enabling my then-company to secure a significant contract amendment with Microsoft. My initial focus was on supporting the UK region, managing 20 Consultants and 1 Technical Delivery Manager (TDM), and later expanding coverage to CEE and France, overseeing a total of 60 Consultants and 4 TDMs.

In this role, I was responsible for staffing large-scale projects across the full execution chain, ensuring alignment with skill disciplines, making sound staffing decisions, and maintaining high levels of customer satisfaction. I worked closely with Domain Leaders to uphold delivery excellence and data integrity, while helping scale delivery operations.

Managing and facilitating multiple end-to-end Microsoft Premier Field engineering support requests, maintaining notes, submitting status reports, attending team meetings, contributing to additional projects, and ensuring compliance with company regulations.