DRAGOS BALTAG
Quality Assurance Engineer
Bucharest
Summary
Certified ASPICE Provisional Assessor with over 11 years of expertise in Quality Assurance, Requirements Management and Configuration Management across automotive and IT projects. Skilled in ensuring compliance with industry standards, optimizing processes, and improving quality. Demonstrated experience in managing multiple projects and leading teams in diverse, international environments.
Overview
3
3
Languages
2
2
Certifications
16
16
years of professional experience
Work History
Quality Assurance Engineer
LUXOFT Romania
01.2021 - Current
- Plan and coordinate QA activity for the assigned projects from the Automotive Line of Business (ALoB) in Luxoft Romania.
- Ensuring the Product and Process Quality for Embedded SW development for OEM’s (HARMAN, VALEO, BOSCH, CONTINENTAL, MAGNA, BMW).
- Support Delivery to Tailor Standard Process for VModel Development Lifecycle for Embedded Software.
- Conduct project's process audits, review project deliverables according to Audit Plan.
- Verify delivery packages before delivery to Customer.
- Support project managers, leaders of distributed project teams in deployment of standard processes, tailoring of project-specific processes, processing of Audit Findings to enhance project delivery quality.
- Conducting regular audits, tracking findings, and maintaining communication with project teams to address risks and issues.
- Supporting development and assessment of customer satisfaction surveys alongside executing project health evaluations and delivery readiness assessments.
- Participate in the development of Standard Processes for Automotive Line of Business based on A-SPICE 3.1.
- Verified delivery packages prior to customer delivery to maintain quality standards.
- Development and maintenance of projects process assets (instructions, checklists, templates) according to schedule and project needs.
- Supported project managers and leaders in deploying standard processes, tailoring project-specific processes, and processing audit findings to enhance project delivery quality.
- Support project objectives by optimizing processes, overseeing audits, and guaranteeing compliance with deliverables.
Requirement Engineer
Luxoft Romania
03.2020 - 12.2020
- Created software requirements from system and customer specifications, aligning them with project objectives.
- Collaboration with customer stakeholders, third-party suppliers, and internal experts to review and verify the accuracy and completeness of technical requirements.
- Maintained requirement management process, including review, clarification, traceability, configuration, version control, and baselines.
- Created and oversaw the maintenance of the traceability matrix, ensuring all requirements are properly tracked.
Configuration Manager
Luxoft Romania
06.2019 - 02.2020
- Defining the configuration management structure based on customer requirements
- Facilitated proper assignment and organization of project artifacts, including software test materials, requirements reports, plans, and results.
- Oversaw timely delivery of project components to customer while serving as primary liaison between customer and test/development teams, ensuring clear communication and coordination throughout project lifecycle.
Test Engineer - Bucharest and Prague
Luxoft Romania & Czech Republic
07.2018 - 05.2019
- conducted testing and validation of front camera systems in vehicles specializing in lane detection, lane departure warning, and lane keep assist features.
- Executed tests on camera software to guarantee compliance with customer requirements and Euro NCAP standards.
- Presenting system test results to both internal and external customers, analyzing CAN network signals in vehicle emulations, and conducting manual test cases for new software versions on both test benches and actual vehicles.
- Participated in test drives, reviewed Technical Functionality Specification (TFS) and Customer Requirement Specification (CRS) documents.
- Managed the creation, verification, and reproduction of tickets based on these specifications.
Quality Specialist
STEFANINI Romania
01.2011 - 01.2017
- Responsible for monitoring calls and tickets for technical multilingual projects, ensuring adherence to quality standards.
- Evaluated and developed team members through remote and side-by-side call quality monitoring, providing constructive feedback to enhance performance in monthly meetings.
- Analyzed complaints, quality checks, and survey results, offering targeted feedback to agents, users, and clients to drive performance improvements.
- Generated periodic reports for management, analyzed trends, and implemented corrective actions to resolve quality issues effectively.
- Ensured that procedures followed Stefanini’s quality standards and work instructions and trained new Quality Specialists for other projects within the company.
- Conducted quality audits to ensure compliance with internal and external standards.
- Developed and implemented quality control procedures to enhance overall product reliability.
- Trained staff on quality assurance protocols to improve operational efficiency and accuracy.
IT Helpdesk Technician
STEFANINI Romania
06.2011 - 11.2013
- Troubleshot hardware, software, and network-related issues, delivering restorative actions to resolve end-user problems efficiently.
- Assisted in defining and documenting knowledge base articles and supported special projects as needed.
- Provided training and assisting first-level agents, verifying and re-assigning tickets daily, and creating reports with actionable feedback.
- Oversaw escalations and guided agents in managing both critical and non-critical issues.
- All support was provided in Italian and English, ensuring effective communication and resolution for diverse users.
Education
Bachelor Degree - Business Administration
UNIVERSITA DEGLI STUDI DI TRENTO
Trento - Italy01-2011
Skills
- Certified ASPICE Provisional Assessor
- ISO/SAE 21434 compliance - Cybersecurity
- Audit management
- Quality assurance processes
- Customer satisfaction surveys
- Configuration & release management
- Requirements traceability
- Baseline management
- Delivery maturity reviews
Certification
International Assessor Certification Scheme (intacs.info)
Timeline
Quality Assurance Engineer
LUXOFT Romania
01.2021 - Current
Requirement Engineer
Luxoft Romania
03.2020 - 12.2020
Configuration Manager
Luxoft Romania
06.2019 - 02.2020
Test Engineer - Bucharest and Prague
Luxoft Romania & Czech Republic
07.2018 - 05.2019
IT Helpdesk Technician
STEFANINI Romania
06.2011 - 11.2013
Quality Specialist
STEFANINI Romania
01.2011 - 01.2017
Bachelor Degree - Business Administration
UNIVERSITA DEGLI STUDI DI TRENTO