DRAGOS COJOCARU

• Led coordination of a complex SAP S/4HANA integration landscape (OOT, OTM, SAP CORE), aligning end-to-end business processes (order lifecycle, logistics, invoicing) and acting as key interface between business, IT, and external vendors
• Managed a large portfolio of SAP Change Requests (CHG / INC / RITM) with IBM delivery teams, driving requirements clarification, UAT validation, escalations, and production releases across Finance, Logistics, and Integration domains (SAP Level 1 Support)
• Coordinated the VAT transformation program (legal requirement), ensuring implementation of new tax codes, journal updates, system validation, and post go-live issue resolution across SAP
• Led troubleshooting of critical OTM ↔ SAP integration issues, including:

- Voucher transmission failures

- Incorrect shipment statuses

- Missing master data and integration payload inconsistencies

• Contributed to improvement of self-billing processes, aligning data structures and resolving integration gaps between SAP and external platforms

• SAP SD Business Analyst in integration projects: managed pricing data migration, requirement documentation, and UAT execution (HPQC)
• Ensured pricing accuracy across order lifecycle by monitoring SD flows and resolving inconsistencies
• Acted as SME in multiple system implementations (CPQ, CRM, e-commerce, Partner Portal), contributing to requirement definition and delivery
• Designed and validated business rules for Oracle → SAP migration
• Coordinated global data updates across SAP, Oracle EBS, Salesforce, and Partner Portal systems
• Led cross-functional initiatives for process standardization, documentation, and knowledge transfer

• Managed price book updates across legacy and new systems
• Identified and resolved pricing discrepancies and improved system accuracy
• Collaborated with global product teams to align pricing strategy and performance
• Delivered pricing analysis and reporting to support business decisions

• Managed customer return and repair requests in Oracle EBS
• Analyzed RMA trends and supported decision-making
• Coordinated with customer service, logistics, and repair operations
• Developed process documentation and delivered training to new team members

• Managed photography services across events and retail operations
• Delivered training for new photographers and supported business operations

• Managed post-sales processes and customer order transactions
• Supported contract administration, invoicing, and renewals