Technology
Dragos Drajneanu
Implementation & Support Specialist Mobile Solutions
Otopeni
Summary
Self-motivated Implementation Specialist with experience consulting and implementing Mobility Projects. A bilingual employee with 3 years of implementing and support offer to mobility costumers. Knowledgeable in mobile security and mobile fleet management.
Dynamic Software Tester with experience writing test scripts, debugging and documenting issues to help applications run smoothly. Collaborates with software team in continuous build and deployment process. Excels at learning new software tools and best practices in software quality assurance.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
3
3
Certificates
Work History
Implementation&Support Specialist Mobile Solutions
certSIGN
Bucharest
06.2019 - Current
- Providing pre-sale consultancy for potential clients that addresses their business needs in terms of mobility.
- Focused mobile solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Explaining complex, technology-related issues in basic, understandable terms to clients.
- Assessing project scope to confirm details and understand customer expectations in advance.
- Handling over 2 to 5 incoming technical calls weekly, while providing excellent customer support.
- Implementing mobility projects to address business needs, taking into account business requirement changes.
- Offering full support for the entirety of the contract durations.
- Developing business requirements documentation prior to the project implementation.
- Certified on the following EMM / MDM mobile solutions: Samsung Knox Manage, Mobile Iron, SOTI.
- Certified Android Professional and Associate.
- Managed new EMM / MDM Implementation employees, overseeing hiring, training and professional growth of employees.
- Important partnerships with Samsung Romania, IVANTI, SOTI, Orange and Vodafone.
- Successful projects implemented: McDonald's, FEG, Constantin Group, Conpet, Strauss, Best Foods, Makita, DSC, Oradea University, Delamode, XPO Logistics, Enel, Organon, UTI, Stanley Bet, Kandia, VIG, Government of Romania.
Mobile Solutions Tester
certSIGN
Bucharest
06.2015 - Current
- Testing certSIGN's in house developed encrypted mobile communication application, Trust4Mobile.
- Developing QA Checklists for product testing.
- Providing a weekly testing report for the QA activity
- Preparing a variety of different written communications, reports and documents.
- On-site solution implementation from the mobile perspective as well as QA service on demand or on need.
- Offering friendly and efficient service to customers, handled challenging situations with ease, especially to high end costumers, where QA service was required on site.
- Managed new mobile QA employees, overseeing hiring, training and professional growth of employees.
- Supervising Mobile Solution QA employees.
- Maintaining a permanent communication chanel with the development team for development - QA synergy via weekly meetings or calls.
- Testing certSIGN's in house developed mobile identity in Blockchain application, CertMe.
- Manual testing, blackbox testing, exploratory and creative testing (ad-hoc).
- Trust4Mobile Team achieved the ORNISS accreditation, a national security accreditation, making Trust4Mobile eligible for being published in the public NATO catalogue for secure solutions.
- Managing the Google Play Console and AppConnect console for certSIGN's mobile applications.
- Working in Jira.
AV Smart TV Technical Support & Content Management
Samsung Romania
Bucharest
01.2015 - 06.2015
- Collaborated with team members to achieve target results.
- Providing commercial and technical information throughout the life cycle of the projects.
- Securing functionality and operations for content and services on Smart TV, as well as full alignment with digital platforms specifications and guidelines.
- Providing commercial and technical information throughout the life cycle of the projects.
- Assuring communication with Samsung HQ, Regional HQ and Samsung Subsidiaries to achieve, in a timely manner, the execution of tasks.
- Working in alignment with the PM team and Sales team to conduct discussions with external partners (Telekom - CI+ CAM`s).
- Securing a timely release of apps for the new TV/AV line-up – yearly basis.
- Smart TV platform management and testing in collaboration with the Content Manager.
- Performing analysis on status and changes in the local market of digital applications (with the Content Manager).
- Providing support for developers and content providers for Samsung Seller Office Development Forum platforms.
- Providing support to external app developers and content partners throughout the app development process with assistance from HQ/EHQ/SRPOL.
- Ensuring communication with European R&D to monitor the QA of applications from submission to launch.
- Defect management for platform related apps issues – generic issues caused by Samsung platform functionality that needs to be applied throughout all Apps.
- Implementing new HQ initiatives and changes to the platform by providing support for developers in this process (content migration to Tizen platform).
- Reporting to senior management, EVO and HQ - monthly and on demand.
- Providing support and software related product support for partners.
- Testing of mobile services and convergence of mobile Samsung devices with the TVs.
- Providing support, at request, for the Customer Care department (service) in situations and complaints related to Smart TV Hub and TV applications.
- Preparing devices for the Samsung showroom at Samsung Electronics Romania and launch events or events that include Samsung Smart TVs.
- Managing and supervising the Internet provider network (RDS - UniFi) and network equipment (routers) of Samsung and Samsung partners (Altex, Media Galaxy ...) stores and shops for Samsung presentation stands, on national scale, and granting technical support regarding TVs and Smart TV application for Samsung stores and Samsung trading partners.
- Keeping evidence of devices in the company's storage.
HHP Application Testing Operative
Samsung Romania
Bucharest
07.2012 - 12.2014
- Testing mobile applications on Samsung Handheld Products devices and discovering any defects (range varies from SDK incompatibility defects to interface design errors).
- Defect reporting in Samsung database (WIND), from where they are revised and communicated to developers.
- Creative testing (ad-hoc) based on test case development (personally created) and applied to each project depending on the compatibility).
- Applications that undergone testing target both global and local launch (Romania - number of test cycles for application vary depending on the quantity, quality and impact of defects found and reported).
- Setting priority levels for each defect found in accordance with the Defect Guide developed by Samsung HQ.
- Developing a defect library (revised and enriched monthly in collaboration with the Mobile App Test Manager for Eastern Europe), where defects were generated automatically.
- Sending a summary report to the Test Manager, the details being pursued through the database (WIND).
- Providing support for the storage devices inventory (samples), an activity that was taking place in collaboration with the Technical Support Manager, software download for Mobile Samsung devices via PLM and flashing devices.
- Supporting engineers in completing FTRs (Field Test Report), reports that aimed certification of mobile devices on the local market.
- Working with the Content Manager for testing and implementing local market applications for Samsung mobile devices, when a new product line was launched or from deals made between local developers and Samsung Electronics Romania.
- Assuring support and supervision for local developers in registering and submitting applications via Seller platform (Samsung Apps Seller Office) and for the submission process in the Samsung Store.
- Providing support for the Costumer Care department (service) regarding mobile applications and complaints related to mobile area (technical and content).
Senior QA Tester
Electronic Arts Romania
Bucharest
11.2011 - 07.2012
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Performing black box testing.
- QA back-end and front-end website features, load/performance or automation testing.
- Testing applications on multiple devices (Android Smartphones, Android Tablets, iPhone, iPod, iPad).
- Ability to test in different development cycles, long and short.
- Introducing defects in a database (Jira, DevTrack or Hansoft).
- Conducting creative testing (ad hoc) and detailed testing in accordance with the test plans (CRC).
- Sending a detailed report to the Project Manager or Test Lead (internal and external) containing all tests performed and all the found issues.
- Participating with the Test Leads and Project Leads throughout the project and contributing with test ideas and test plans for the project.
- Participating in the development and design requirements.
- Showing the ability to work with designers, manufacturers and engineers to define the set of functions and risks of testing applications.
- Maintaining a good level of communication between departments involved in the testing and development process.
- Maintaining a close relationship with QA studios in Canada, India and the United States of America.
- Training new QA employees and providing support both internally and externally as a Person of Contact (POC - Android).
- Develop technical competencies for quality assurance.
QA Tester
Electronic Arts Romania
Bucharest
09.2010 - 11.2011
- Testing applications on multiple devices (Android Smartphones, Android Tablets, iPhone, iPod, iPad).
- Detecting issues (soft faults) and submitting them in a database (Jira, DevTrack or Hansoft).
- Performing creative testing (ad hoc) and detailed testing in accordance with test plans (CRC).
- Sending detailed reports to the Project Manager or Test Lead with all tests performed and issues found.
Education
Environmental Geography
Faculty of Geography, University of Bucharest
Bucharest 10.2007 - 07.2010
High School Diploma -
"Lucian Blaga" Theoretical Highschool
Constanta 09.2003 - 06.2007
Skills
Implementation
Accomplishments
Trust4Mobile and EMM implementation to the Government of Romania Ministries for secure communication.
Trust4Mobile ORNISS accreditation.
Certification
Certified Professional and Associate, Android Enterprise
Interests
Mobile Technology
Hiking
Landscape Photography
Astronomy
Astrophotography
Geography
Cartogaphy
Timeline
Implementation&Support Specialist Mobile Solutions
certSIGN
06.2019 - Current
Mobile Solutions Tester
certSIGN
06.2015 - Current
AV Smart TV Technical Support & Content Management
Samsung Romania
01.2015 - 06.2015
HHP Application Testing Operative
Samsung Romania
07.2012 - 12.2014
Senior QA Tester
Electronic Arts Romania
11.2011 - 07.2012
QA Tester
Electronic Arts Romania
09.2010 - 11.2011
Environmental Geography
Faculty of Geography, University of Bucharest
10.2007 - 07.2010
High School Diploma -
"Lucian Blaga" Theoretical Highschool
09.2003 - 06.2007
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