Dumitru Baluta
Junior Analyst
Bucharest
Summary
Detail-oriented Analyst with over 10 years of experience in journalism, wellness, and technical support. Background in investigative reporting and client-facing roles develops strong analytical skills focused on data accuracy and user-centric solutions. Skilled in translating complex technical concepts into accessible insights.
Overview
18
18
years of professional experience
Work History
Junior Analyst
Telerion Inc.
07.2022 - Current
- Managed multi-channel communication (Phone, Chat, Email) to resolve technical incidents, consistently meeting company Service Level Agreements (SLAs).
- Contributed to manual software testing processes, identifying and documenting bugs for development team to enhance software quality.
- Executed core database operations to maintain data integrity and ensure accurate updates of client records.
- Developed and updated technical documentation for internal SOPs, streamlining response times for recurring tickets.
Certified Massage Therapist
Urban Masaj
08.2021 - 07.2022
- Conducted comprehensive client assessments to tailor massage techniques for enhanced health outcomes.
- Maintained high service standards in premium urban environment, fostering client loyalty and satisfaction.
- Optimized appointment management, ensuring seamless operations during peak demand periods.
Certified Massage Therapist
Max Relax
08.2017 - 07.2020
- Enhanced customer satisfaction rates by 10% through implementation of feedback protocols and improvement of direct interaction standards.
- Managed challenging client scenarios using assertive communication techniques and advanced emotional intelligence.
- Coordinated massage therapy schedules for partner corporations' employees, optimizing coverage and resource utilization.
Journalist
Freelancer
10.2008 - 07.2013
- Research & Investigation: Conducting in-depth research and cross-referencing multiple sources to produce high-accuracy journalistic materials.
- Conducted interviews with representatives of multinational organizations, adjusting communication styles to suit diverse professional contexts.
- Submitted high-quality articles ahead of deadlines, demonstrating effective time management and prioritization skills.
- Extracted and communicated key insights from extensive data collections, enhancing reader understanding and engagement.
Education
Bachelor's Degree - Journalism
Hyperion University
Bucharest 04.2001 -
Skills
- Data analysis
- Data Management - Intermediate
- Quantitative analysis
- Software development
- Software testing
- Microsoft Office - Intermediate
- Problem Solving - Intermediate
- Customer support - Skillful
- Communication - Skillful
- English - Skillful
- Strategic planning
Timeline
Junior Analyst
Telerion Inc.
07.2022 - Current
Certified Massage Therapist
Urban Masaj
08.2021 - 07.2022
Certified Massage Therapist
Max Relax
08.2017 - 07.2020
Journalist
Freelancer
10.2008 - 07.2013
Bachelor's Degree - Journalism
Hyperion University
04.2001 -