Eana Daniel

Providing Level 2 IT support and system administration in a corporate environment.

• Administering user and computer accounts in Active Directory

• Using SCCM, Intune, and Azure AD for remote troubleshooting and device management.

• Installing and configuring Windows OS, adding devices to the domain, deploying corporate applications.

• Resolving hardware and software issues, assisting users with technical problems.

• Installing and maintaining PCs, monitors, SSDs, HDDs, RAM, and other peripherals.

• Handling IT tickets and incidents using Jira.

In my role as a Technical Support Specialist, I am responsible for providing Level 1 support and monitoring the IT infrastructure for the Romanian Ministry of Foreign Affairs, working closely with the Consular Department.

As an IT Business Analyst, I analyze business needs, collaborate with stakeholders to translate requirements into technical specifications, assist in testing and quality assurance processes.

November 2021 – July 2022 (Web Developer), August 2022 onward (Team Leader)

I initially joined the organization as a Web Developer, contributing to the development and enhancement of the association’s website. In August 2022, I was promoted to Team Leader of the Web Development team.

Responsibilities as Team Leader:

• Developed and maintained features on the association’s website
• Coordinated a team of 10 student developers, guiding them in programming tasks and skills development
• Ensured the timely completion of technical tasks and project milestones
• Identified and brought in external partners to support the organization’s digital initiatives
• Troubleshot issues and implemented effective solutions within the development team
• Introduced innovative workflows and optimized team collaboration and productivity