WinMentor
Irimias Flavia Cristina
Waitress
Cluj-Napoca,CJ
Summary
Dynamic professional with a proven track record in high-pressure environments. Skilled in team leadership and exceptional customer service, adept at managing complex tasks with attention to detail. Achieved significant successes in event planning and client relations, showcasing strong organizational and communication skills.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Waitress
SC BDP Invest SRL
05.2012 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Addressed customer concerns and resolved complaints to maintain positive relationships.
- Customer service and customer experience agent through face-to-face interaction.
- Handled customer inquiries and complaints professionally, resolving issues to ensure guest satisfaction.
- Trained and mentored new team members, fostering a collaborative work environment.
- Increased table turnover rates by 11% during peak hours through efficient multitasking. By efficiently managing multiple tables, anticipating guest needs, and coordinating with kitchen and support staff to minimize wait times.
- Exceptional customer service and communication abilities.
- Strong multitasking and time management skills.
- Ability to handle high-pressure environments with professionalism.
Event Planning Manager
SC OLD Cat SRL
06.2018 - 03.2020
- Draft the event planning agenda as per the agreed timeline and customer expectations.
- Overseeing the planning implementation on all pillars, with a high focus on budget management, keeping it at or below the initially projected costs.
- Coordinated suppliers and ensure timely deliverable and ensure timely deliverable as per the signed contract
- Be the single point of contact for all issues encountered during the event planning and implementation phase.
- Delivered over 30 events with great feedback from the customers.
- Team recruitment and on-boarding.
- Conflict management.
- Team coordination and capacity planning based on the events agenda.
- Leveraging customer expectations and ensuring agreed targets are met.
Assistant Manager
SC Web Auto Direct SRL
05.2017 - 06.2018
- Managed vehicle registration processes, including handling license plates and ensuring proper documentation.
- Coordinated client communications, maintaining clear and professional correspondence.
- Entered invoices into Mentor, ensuring accuracy and timely processing.
- Acted as an intermediary between the bank and clients to secure funding, preparing and evaluating necessary documentation.
- Oversaw the reception and verification of all invoices, ensuring compliance with company standards.
- Built and maintained strong relationships with clients and banking representatives, ensuring smooth collaboration and high satisfaction levels.
- Resolved discrepancies in invoices and funding documentation promptly, avoiding potential delays or financial losses.
Education
Bilingual Certification in Italian - Foreign Languages Education
Colegiul National George Baritiu
Cluj-Napoca, Romania 05.2001 -
High School Diploma -
Liceul Teoretic Eugen Pora
Cluj-Napoca, Romania 05.2001 -
Skills
Team leadership, mentorship and supervision
Organizational skills
Attention to detail
Ability to manage complex tasks
Good time management
Great communication skills and customer service skills
Software
Timeline
Event Planning Manager
SC OLD Cat SRL
06.2018 - 03.2020
Assistant Manager
SC Web Auto Direct SRL
05.2017 - 06.2018
Waitress
SC BDP Invest SRL
05.2012 - Current
Bilingual Certification in Italian - Foreign Languages Education
Colegiul National George Baritiu
05.2001 -
High School Diploma -
Liceul Teoretic Eugen Pora
05.2001 -
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