Eduard Voinescu
Iasi,Iași
Overview
15
15
years of professional experience
1
1
Certification
Work History
Content Moderator
Genpact
Iasi Metropolitan Area
07.2024 - 05.2026
- Reviewed and moderated user-generated content to ensure compliance with platform policies and community standards.
- Assessed online content and took appropriate actions based on established guidelines and procedures.
- Identified emerging trends, recurring issues, and policy violations, escalating concerns when necessary.
- Contributed feedback and insights to support continuous improvement of user support processes and moderation practices.
- Maintained up-to-date knowledge of company policies, procedures, and content moderation standards.
- Delivered a high level of professionalism and user-focused support while handling sensitive cases.
- Evaluated and moderated sensitive content, including graphic violence, self-harm, child exploitation, hate speech, and other policy-violating material.
- Applied strong analytical and problem-solving skills to make accurate moderation decisions in a fast-paced environment.
- Helped maintain a safe and positive online environment by ensuring consistent enforcement of platform rules.
G2G Account Administrator / Digital Goods Trader
G2G
Romania
07.2023 - 11.2024
- Managed and operated digital gaming accounts and virtual products on G2G and similar marketplaces.
- Responsible for buying and reselling digital products, maintaining customer satisfaction, and ensuring account security across platforms such as Steam, Ubisoft, Epic Games, and others.
- Purchased and resold digital gaming products and accounts.
- Managed customer communication and provided support before and after sales.
- Offered discounts and negotiated deals to maintain positive customer relationships.
- Protected and monitored account security to prevent unauthorized access or fraud.
- Handled disputes, reports, and scam investigations against fraudulent users.
- Maintained account reputation and ensured compliance with marketplace policies.
- Managed inventory, delivery processes, and order completion efficiently.
- Assisted customers with login, recovery, and technical issues when needed.
- Monitored market prices and trends to maximize profitability and competitiveness.
Customer Analyst Services
Genpact
Iaşi, Romania
06.2024 - 09.2024
Automation & Funnel Systems Specialist
Upwork
Romania
05.2023 - 09.2024
- Build automated workflows in ManyChat
- Create Facebook & Instagram auto-reply bots
- Configure automated lead nurturing sequences
- Integrate Meta Lead Ads with CRM systems
- Automate follow-up messages and customer journeys
- Create trigger-based automations for sales funnels
- Setup automated email campaigns in Systeme.io
- Connect platforms using Zapier / Make / APIs
Graphic Design Specialist
JRCOMPUTERS
Andalusia, Spain
01.2019 - 01.2023
- Graphic Design & Visual Communication
- Branding & Identity Design
- Logo Creation & Brand Development
- Advertising Design Concepts
- Social Media Advertising Materials
- Digital Marketing Visuals
- Poster & Banner Design
- Creative Content Development
- UI / UX Visual Design
- Motion Graphics & Visual Effects
- Product Presentation Design
- Typography & Layout Design
AUTOCAD MAP - DATA DIGITIZATION & QUERYING
Elance
Nicosia, Cyprus
06.2012 - 10.2014
- Data Query & Analysis
- Attribute Data Querying
- Spatial Information Retrieval
- Dynamic GIS Data Analysis
- Object Identification Systems
- Automated Data Filtering
- Coordinate-Based Searching
- Topographic Data Interpretation
- Multi-Layer Spatial Analysis
Geodetic Engineer
SC Topocad Servicii.SRL
Iaşi, Romania
03.2011 - 12.2012
- Surveying Measurements
- Processed data with advanced software tools, ensuring accuracy for project deliverables.
- Site Plan Preparation
- Building Survey (As-Built Drawings)
- Land Registry Documentation
- Interpreted data trends to inform strategic decision-making.
Education
Master's Degree - Surveying Technology/Surveying
Gheorghe Asachi Technical University of Iași
Iași08-2012
Bachelor of Engineering - Surveying Technology/Surveying
Gheorghe Asachi Technical University of Iași
Iași08-2010
Skills
- After Effects
- Headshot Photography
- Blender
Certification
- Energy at Work, Intermediate
- AI MASTERY & AUTOMATION, Intermediate
- Agentic AI, Intermediate
- INVOICE TO CASH, Intermediate
- Generative AI, Intermediate
Languages
English
Upper Intermediate
B2
Spanish
Upper Intermediate
B2
Romanian
Proficient
C2
Custom
www.linkedin.com/in/eduardvoinescu-2bb084381
Timeline
Content Moderator
Genpact
07.2024 - 05.2026
Customer Analyst Services
Genpact
06.2024 - 09.2024
G2G Account Administrator / Digital Goods Trader
G2G
07.2023 - 11.2024
Automation & Funnel Systems Specialist
Upwork
05.2023 - 09.2024
Graphic Design Specialist
JRCOMPUTERS
01.2019 - 01.2023
AUTOCAD MAP - DATA DIGITIZATION & QUERYING
Elance
06.2012 - 10.2014
Geodetic Engineer
SC Topocad Servicii.SRL
03.2011 - 12.2012
Master's Degree - Surveying Technology/Surveying
Gheorghe Asachi Technical University of Iași
Bachelor of Engineering - Surveying Technology/Surveying
Gheorghe Asachi Technical University of Iași