ELA CHERCEA
BUCHAREST
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Wizz Air
04.2024 - Current
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Answered passenger questions and provided solutions to issues arising during flights.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed and resolved passenger conflicts during flight.
- Ensured timely departures by assisting with boarding procedures.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Customer Care Representative
Wipro
07.2023 - 01.2024
- Conducting research and analysis on customer service processes
- Devising strategies to improve performances and services while identifying consumer needs and opportunities
- Analyzing customer issues, investigating complaints
- Maintaining records and internal databases.
Data Analyst
Société Générale
12.2021 - 07.2023
- Analysis of clients files of the banks under the umbrella of Société Générale in order to establish the compliance of the documents for various banking products
- I have been part of the assistance team where I solved problems that appeared in the software of the physical locations in France.
- Managed approximately 40-60 cases per day.
Customer Service Agent
TELUS International
06.2019 - 07.2022
- As a Customer Service Agent, I managed the messages received on Social Media solving technical issues, account management, and general inquiries regarding the company's products
- Solving the problems that appeared in the software from the physical locations in Canada, as an online supervisor for the agents in the store
- As a CR1 / Customer Service Agent at the call-center department, I have learned to solve problems in a quick and efficient way, I gained multitasking skills, and also improved my English and French level
- I have improved my patience, active listening, customer needs analysis, troubleshooting, time management skills.
Education
Bachelor's Degree - Law
University of Bucharest
Bucharest, RO02.2024
Bachelor's Degree - Letters
University of Bucharest
Bucharest, RO01.2019
Bachelor's Degree -
University of Paris I: Panthéon-Sorbonne
Bucharest, RO01.2019
Skills
- Ability to Multitask
- Sales
- Strong Work Ethic
- Computer Skills
- Teamwork
- Fast Learner
- Adaptability
- Ability to Work Under Pressure
- Problem Solving
- Attention to Detail
Languages
English
French
Romanian
Personal Information
Date of Birth: 09/22/98
Extracurricular Activities
Professional Dancer, Kids Club, Oltenita, Calarasi, 2005, 2017 Volunteer, Red Cross Romania, Bucharest
Timeline
Flight Attendant
Wizz Air
04.2024 - Current
Customer Care Representative
Wipro
07.2023 - 01.2024
Data Analyst
Société Générale
12.2021 - 07.2023
Customer Service Agent
TELUS International
06.2019 - 07.2022
Bachelor's Degree - Law
University of Bucharest
Bachelor's Degree - Letters
University of Bucharest
Bachelor's Degree -
University of Paris I: Panthéon-Sorbonne
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