ELENA ACHIM

• Coordination of Customer Service & Sales Support for Lubricants & Special Fluids department activity
• Coordination of End2End order management flow and logistic support
• Follow all flow from order receipt to delivery of goods to the customer
• Collaborate with external warehouse for processing orders for internal and external customers
• Calculate and report monthly and quarterly KPI of the department, looking for process improvements and simplification
• Elaborates working instructions for department’s activities and assures that all activities are according to them
• Claims Management; stock of products and information on availability
• Quality control services (according to contracts - price, quantity, delivery time)
• Communicate progress of monthly and quarterly initiatives to internal and external sales teams.
• Liaise with sales, marketing, production, logistics and management teams to develop solutions and accomplish shared objectives.
• On a regular basis, collect information to prepare reports, participate to different projects
• Exceptional organizational skills and special attention to detail and problem-solving abilities

• Order entry and order management on different polymers markets, contract maintenance, logistic support, month end closure
• Initiative on KPI definition and execution, extra administrative activities
• Analytical skills, Good organizational skills, Ability to communicate effectively
• Ability to drive business development initiatives, identifying and applying improvement plans.
• Good communication with the customer, sales team, logistic team, to assure delivery on time and customer satisfaction.
• Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
• Provided best-in-class real-time sales support for customers while leading by example for sales team members.
• Coordinated responses and resources to handle special client requests.

• Reporting activities, Order management, Physical & Financial claims, Logistic support
• Worked with customers to understand needs and provide excellent service.
• Ability to drive business development initiatives – identifying and applying improvement plans;
• Good organizational skills, ability to communicate effectively
• Good communication with Logistic team, back-end department in order to assure delivery on time
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Created plans and communicated deadlines to complete projects on time.

Reporting activities, negotiating Purchase Requisition, RFQ analysis for Congresses, eShop support;
• Training materials creation august 2014; I redesigned and simplified all the training materials for all users (Requester, Approver, BPA, Product Manager, Buyer)
• Very good knowledge of CLM, SAP (P59, P70 P79) and CRM;
• Reporting activities: GS&S system (Global Spend & Savings) - a tool for Savings or Cost Avoidance amounts and quarterly the Save Plan (estimate amounts) for all France divisions.
• Analyzing Bid Sheet for Congress & Events department and making the choice of Agency
• Performing SOX controls - monthly

Extra activities: I performed a new transition: PR Compliance Cross-Divisional Belgium, November 2013 and August 2014; Part of GB project User Management closed in Q4 2013; SPOC for data collection cross-countries AP and Procurement in order to get Best practices for each process.
Exceeded goals through effective task prioritization and great work ethic.

Resolved problems, improved operations and provided exceptional service.

Increased customer satisfaction by resolving issues.

• Providing internal trainings of Customer centricity on Training department demand
• Conducted research, gathered information from multiple sources and presented results.

• Provide training and support to all the new joiners within Procurement department and delivering KYC (Know Your Customer – a general presentation) sessions.

• Responsibilities: resolving discrepancies, improvement plans, monthly reporting and follow-up

• Knowledge of translation process and protocols; ability to recruit and manage a team of translators; receiving, preparing and splitting the materials
• Translator for book « La Roumanie et les Juifs, par Vorax » (Romania and Jews) Jan - Aug 2007

• Collaboration with Romanian Literature Museum from Bucharest, for project Euroliteratur

• Worked with management team to implement proper division of responsibilities.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Interviewed, hired and trained new employees for production positions.
• Weekly reporting, Accuracy check
• Performance reviews and calculating the bonus.

• Investigating and conducting studies marketing on construction permit from France.
• Connected callers with appropriate professional, department or business.
• Maintained accurate records of calls placed and received.
• part-time job