Elena Caragea
București
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability, with a swift capacity to learn and apply new skills in dynamic environments. Committed to leveraging strengths to drive team success and contribute to overall organizational growth. Eager to embrace challenges that foster personal and professional development.
Overview
8
8
years of professional experience
Work History
IT Support Analyst Specialist
Asset Portfolio Servicing
08.2021 - Current
- Daily updating the database
- Define users and enable data distribution to the right user
- Provide proactive and reactive data management support
- Correcting wrong inputs in the database
- Generating various reports by querying from database as per need
Content Moderator
OLX Online Services S.R.L
12.2018 - 07.2021
- Monitoring and moderating online content according to established policies and rules
- Collaborating with internal teams to ensure compliance with quality and security standards
- Helping in developing and updating community guidelines and content moderation policies
- Ban or block users who violates the terms of service
- Identifying and removing inappropriate content, including hate speech, violence or explicit content
- Reporting and documenting incidents according to established procedures
- Participating in training and professional development sessions to continuously improve your skills
- Effectively resolving complaints and support requests from users.
Engineer Intern
Honeywell Garrett
06.2018 - 09.2018
- Studied corrections from senior engineers to learn and grow professionally.
- Gained hands-on experience with various engineering tools, equipment, and materials through active participation in practical workshops.
- Analysis and interpretation of technical data to identify effective solutions
- Testing and evaluation of prototypes to ensure compliance with quality standards
- Collaborated with other departments to facilitate successful project completion.
- Maintained a safe working environment by adhering to safety protocols during all stages of project development.
Customer Service Agent
Signal Iduna
06.2017 - 04.2018
- Providing high-quality customer service, respecting company standards
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Recording information in the system and scheduling clients in desired and available clinics according to the health insurance package
- Verifying the veracity of doctor's referrals for each case, ensuring that patients benefit from the necessary medical services according to medical indications
- Communicating effectively with clients to provide clear information and solutions to their questions or concerns
- Managing conflict situations or complaints effectively, ensuring that each client is treated with respect and professionalism.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Master - Coding Theory And Information Storage
Politehnica University of Bucharest
06.2021
Bachelor's Degree - Faculty of Applied Sciences
Politehnica University Bucharest
07.2019
SQL Database -
Telecom Academy
06.2018
Skills
- SQL/MYSQL
- Microsoft Office Package
- Web Development: HTML 5, CSS, JavaScript
- Outlook
- Jira
- Capone
- Tableau
- Expert problem solving
- Analytical thinking
- Documentation management
- Attention to detail
- Continuous improvement
- Teamwork and collaboration
- Self motivation
- Time management
- Multitasking Abilities
- Organizational skills
- Task prioritization
LANGUAGE SKILLS
Mother tongue(s): ROMANIAN
Other language(s)
ENGLISH: Listening C1, Reading C1, Spoken production C1, Spoken interaction C1, Writing C1
FRENCH: Listening A2, Reading A2, Spoken production A2, Spoken interaction A2, Writing A2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Timeline
IT Support Analyst Specialist
Asset Portfolio Servicing
08.2021 - Current
Content Moderator
OLX Online Services S.R.L
12.2018 - 07.2021
Engineer Intern
Honeywell Garrett
06.2018 - 09.2018
Customer Service Agent
Signal Iduna
06.2017 - 04.2018
Master - Coding Theory And Information Storage
Politehnica University of Bucharest
Bachelor's Degree - Faculty of Applied Sciences
Politehnica University Bucharest
SQL Database -
Telecom Academy
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