Elena-Gabriela Boboc
Urziceni
Summary
- Productive employee, responsible with collection activities performed using the following programs: BOBJ, eBoss, InfoLease, DOC Portal, RMS, SalesForce, Outlook, Microsoft Teams, Microsoft Word, Excel, EOL Calculator.
- Friendly and efficient customer service team member, dedicated to self-development and learning new skills to exceed customer expectations.
Overview
3
3
years of professional experience
Work History
Order to Cash Senior Analyst
British American Tobacco (BASSE)
08.2023 - Current
- Responsibilities within the company included collection activities, providing up to date information to the customers regarding their outstanding invoices, asking for payment dates and enforcing the terms and conditions of the contracts in case the customers were unresponsive.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Collaborated with stakeholders to identify business needs and data sources.
Customer Care Representative
Computer Generated Solutions Inc.
10.2021 - 08.2023
- Performed collection activities in close collaboration with sales department, especially when customers were unresponsive to my emails/calls.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Assisted call-in customers with questions.
- Managed high call volume with exceptional professionalism and efficiency.
- Updated all customer records on schedule every week.
- Processed refunds, Direct Debit payments while following the company procedures and protocols.
Cabin Crew Member
Ryanair
07.2021 - 09.2021
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Education
Bachelor Degree in Economic Studies - Faculty of Cybernetics, Statistics And Informatics
Academy of Economic Studies
Bucharest07.2020
Skills
- Stakeholder Communication
- Performance monitoring
- Data Analysis
- Client management
- Financial Forecasting
- Salesforce CRM
- Phone system operating
- Problem-solving
Languages
Romanian
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Timeline
Order to Cash Senior Analyst
British American Tobacco (BASSE)
08.2023 - Current
Customer Care Representative
Computer Generated Solutions Inc.
10.2021 - 08.2023
Cabin Crew Member
Ryanair
07.2021 - 09.2021
Bachelor Degree in Economic Studies - Faculty of Cybernetics, Statistics And Informatics
Academy of Economic Studies
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