Microsoft Office (Word, Excel, Outlook, PowerPoint)
Hospitality is my Superpower.
With 15 years in hospitality, including 12 years specializing in Sales & Events, I now provide strategic advisory services for properties looking to enhance their sales, event planning, and revenue strategies. Passionate about driving growth and creating impactful guest experiences, I help properties optimize their positioning and maximize results in a competitive market.
*Increased sales by offering advice on purchases and promoting additional products.
*Listened to customer details and offered matching solutions to meet wide range of requirements.
*Collaborated with team members to achieve monthly sales goals and improve overall performance.
*Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
*Pre opening sales * marketing activities
*Managed sales promotions and marketing strategies on online and offline channels.
*Cultivated and maintained strategic alliances with key partners and vendors.
*Achieved sales goals and service targets by cultivating and securing *new customer relationships.
*Analyzed sales and marketing data for improved strategies.
*Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
*Established pricing strategies to maintain competitive pricing and maximize profits.
*Developed sales strategy based on research of consumer buying trends and market conditions.
*Built relationships with customers and community to establish long-term business growth.
*Attended and participated in conferences and trade shows to generate new leads, network and drive business.
*Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
*Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
*Owned all aspects of sales planning, development and team and account management for corporate accounts and travel agencies.
*Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
*Facilitated relationships with target accounts through implementation of proven networking methods.
*Demonstrated products and features to customers, answered questions and overcame objections.
*Employed effective problem-solving techniques, increasing client satisfaction ratings.
*Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
*Supported sales and reporting for large and medium-sized accounts.
*Negotiated prices, terms of sales and service agreements.
*Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
*Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Leadership techniques
Hospitality industry
Competitor analysis
Data-driven decision making
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Opera PMS
Fidelio PMS
SolonH PMS
Infor HMS
Yield Planet
Diploma in International Hospitality Management, Amercan Hoel & Lodging Educational Institute, USA
English
Romanian
Diploma in International Hospitality Management, Amercan Hoel & Lodging Educational Institute, USA
IELTS Certificate at Academic Level, British Council Romania