Elisabetta Diac
Student
Cluj-Napoca
Summary
Highly adaptable student with a proven track record at SCC Services Romania, enhancing customer satisfaction through effective problem-solving and decision-making. Skilled in creating comprehensive knowledge bases and promotional materials, while excelling in teamwork and community service. Committed to delivering exceptional service and fostering positive client relations.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Image & PR Volunteer at OSUBB
Babes Bolyai University's Student Organization
10.2024 - Current
- Streamlined design processes for campaigns.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates to marketed events.
- Created marketing materials, including brochures, flyers and stickers.
Customer Service Analyst
SCC Services Romania
02.2022 - 10.2023
- Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
- Proactively anticipated potential customer concerns, developing strategies to address them before they escalated into larger issues.
- Answered constant flow of customer calls with minimal wait times.
- Coordinated closely with sales teams to ensure accurate information dissemination and timely support for account-related matters.
- Provided information regarding charge accounts and loyalty programs.
- Managed escalated customer complaints to successful resolution, ensuring satisfaction and continued loyalty.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Bachelor of Science - Digital Media
Babes Bolyai University
Cluj-Napoca 04.2001 -
Skills
Teamwork and collaboration
Positive attitude
Computer skills
Time management
Community service
Decision-making
MS office
Attention to detail
Answering phones
Client relations strength
Fundraising events
Empathy and patience
Customer service
Timeline
Image & PR Volunteer at OSUBB
Babes Bolyai University's Student Organization
10.2024 - Current
Customer Service Analyst
SCC Services Romania
02.2022 - 10.2023
Bachelor of Science - Digital Media
Babes Bolyai University
04.2001 -
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