Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Emanuel Zarnescu

Emanuel Zarnescu

Bucharest,IF

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Sr. Customer Success Account Manager

MICROSOFT ROMANIA
05.2020 - Current
  • Managing support service delivery with global teams.
  • Project management, driving services related to Cloud technologies and digitalization.
  • Customer relationship and stakeholders' relationship.
  • Responsible for the overall growth, quality and satisfaction of the customers.

Team leader

IGT SOLUTIONS
06.2019 - 05.2020
  • Coordinating multiple teams to ensure delivery and quality of the customer care services for travel industry.
  • People manager driving performance and quality of work.
  • Part of the internal operations team for optimizing work processes.

Service delivery coordinator / Service engineer

NEISA Norway AS
09.2014 - 03.2018
  • Coordinator of the service delivery in the geographic area of responsibility.
  • Providing hardware services related to warranty and support agreements.
  • Vendor services for HP and Lenovo.

Field Service Technician

ATEA Norway
09.2013 - 09.2014
  • Technician for IT-related services.
  • Audio/Video - conference rooms technician.
  • Education Smart Board solutions - technician.

Associate / Business Administrator

ECO STRUCTURI SRL
09.2007 - 07.2010
  • Part-time business administration as associate in family business.
  • Working with budgets, logistics, HR and relation with tax authorities.

Business Owner

GRAFIC MARION SRL
05.2004 - 07.2010
  • Providing graphic design and digital printing for customers and companies.
  • Providing IT support services.

Data and Print Technician

GOLD PRINT SRL
09.1999 - 03.2004
  • Graphic design and digital printing services.
  • IT support and administration.

Education

Bachelor's degree - Theology & Philosophy studies

University of Bucharest
01.2009

Management of Digital Enterprise -

University of Bucharest
04.2025

Skills

  • Service Delivery Management
  • Communication
  • Customer Relationship
  • Leadership
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Strategic account planning
  • Contract negotiation
  • Client meetings

Certification

  • ITIL v3 Foundation
  • Microsoft 365 fundamentals
  • Azure Fundamentals
  • Microsoft Security, Compliance, and Identity Fundamentals
  • HP & Lenovo - Support Service Certifications

Languages

Romanian
English
Norwegian

Timeline

Sr. Customer Success Account Manager

MICROSOFT ROMANIA
05.2020 - Current

Team leader

IGT SOLUTIONS
06.2019 - 05.2020

Service delivery coordinator / Service engineer

NEISA Norway AS
09.2014 - 03.2018

Field Service Technician

ATEA Norway
09.2013 - 09.2014

Associate / Business Administrator

ECO STRUCTURI SRL
09.2007 - 07.2010

Business Owner

GRAFIC MARION SRL
05.2004 - 07.2010

Data and Print Technician

GOLD PRINT SRL
09.1999 - 03.2004

Management of Digital Enterprise -

University of Bucharest

Bachelor's degree - Theology & Philosophy studies

University of Bucharest

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Emanuel Zarnescu