Summary
Overview
Work History
Education
Skills
Skills
Additional Information
Timeline
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Emilia Andreea Tihan

Emilia Andreea Tihan

Bistrita

Summary

Experienced Flight Attendant with over 9 years of diverse expertise in the airline industry, hospitality, and executive support. Dedicated to delivering exceptional service and safety, I've proudly served with prestigious airlines like Qatar Airways, Emirates, and Etihad. My bachelor's degree in tourism and WSET Level 1 award in wine reflect my passion for hospitality. Currently thriving at Carpatair, I ensure outstanding service and passenger safety in business, VIP charter flights, and ACMI projects. With leadership experience in a 5-star hotel and as a Personal Assistant, I excel in customer service and executive support. Eager to contribute my skills and enthusiasm to the private aviation sector.

Overview

14
14
years of professional experience

Work History

FLIGHT ATTENDANT

Carpatair
02.2023 - Current
  • Provide exceptional service and ensure safety on Business & VIP Charter flights and ACMI & lease projects
  • Personalize care for VIP passengers, ensuring comfort and satisfaction throughout flights
  • Coordinate catering services and onboard amenities to meet VIP passengers' preferences and dietary requirements
  • Collaborate with flight crew to ensure seamless operations and uphold company reputation for excellence.

SENIOR CABIN CREW MEMBER

Go2sky
04.2022 - 11.2022
  • Supervised cabin crew during ights, ensuring safety and service standards
  • Conducted pre-ight briengs and addressed passenger concerns
  • Coordinated with ight crew and ground personnel for smooth operations
  • Maintained records of incidents, inventory, and crew performance.

PERSONAL ASSISTANT TO CEO

Iproeb
01.2021 - 02.2022
  • Coordinate CEO's schedule, including appointments, meetings, and daily activities
  • Arrange travel for business and personal trips
  • Familiarize with business and family residence operations
  • Attend meetings with CEO and other high-net-worth clients.

FLIGHT ATTENDANT

Etihad
06.2016 - 06.2020
  • Provided exceptional service and safety for diverse clientele on Etihad ights
  • Demonstrated discretion and diplomacy with VIP passengers
  • Collaborated effectively with a multicultural team for seamless service
  • Upheld high standards, fostering trust and loyalty to the airline.

RESTAURANT SUPERVISOR

Metropolis Hotel
03.2014 - 01.2016
  • Provided exceptional service to all customers, including VIPs, meeting individual needs
  • Oversaw employee scheduling, training, and conducted pre-shift meetings
  • Conducted regular quality checks to maintain cleanliness and uphold food presentation standards
  • Ensured high-quality food and exceeded cleanliness expectations.

FLIGHT ATTENDANT

Emirates
01.2012 - 11.2013
  • Worked effectively with a multicultural team to provide seamless service
  • Upheld high standards, fostering trust and loyalty among passengers
  • Demonstrated discretion and diplomacy while attending passengers' needs
  • Delivered exceptional service and ensured passenger safety on ights.

FLIGHT ATTENDANT

Qatar Airways
01.2010 - 07.2011
  • Provided prompt and courteous assistance to customers in resolving inquiries and concerns
  • Demonstrated empathy and effective communication skills while addressing customer needs
  • Collaborated with team members to ensure ecient and satisfactory customer experiences
  • Upheld company standards for service excellence, building positive relationships with customers.

Education

WSET LEVEL 1 AWARD IN WINES -

Wine And Spirit Education Trust
London, United Kingdom
02.2024

CABIN CREW SERVICE AND FOOD PREPARATION FOR VIP AVIATION -

Gate Gourmet
Abu Dhabi, United Arab Emirates
02.2020

SILVER SERVICE ON AIR-LAND-SEA WORKSHOP -

World Class NG Cabin Crew
Cluj Napoca, Romania
08.2021

EASA CABIN CREW ATTESTATION -

EASA - European Union Aviation Safety Agency

FLIGHT CABIN ATTENDANT LICENSE -

UAE General Civil Aviation Authority (GCAA)

LAW BACHELOR'S DEGREE -

Dimitrie Cantemir University
Cluj Napoca, Romania
02.2024

GEOGRAPHY TOURISM BACHELOR'S DEGREE -

Babes Bolyai University
Cluj-Napoca, Romania
07.2015

Skills

  • Romanian
  • English
  • Spanish
  • French

Skills

Exceptional Customer Service: Demonstrated ability to provide exceptional service to VIP passengers, meeting individual needs and preferences.

Safety Management: Proven track record of ensuring safety and security on board Business & VIP Charter flights, adhering to strict safety protocols and regulations.

Attention to Detail: Meticulous attention to detail in coordinating catering services, onboard amenities, and special dietary requirements to enhance passenger experience.

Team Collaboration: Proficient in collaborating with flight crew and ground personnel to ensure smooth operations and uphold company reputation for excellence.

Leadership Skills: Experience in supervising cabin crew members, conducting pre-flight briefings, and maintaining crew performance records.

Cultural Sensitivity: Ability to work effectively with multicultural teams and cater to the diverse needs of passengers from different backgrounds.

Discretion and Diplomacy: Demonstrated discretion and diplomacy in handling VIP passengers, maintaining confidentiality, and resolving any issues discreetly.

Organizational Skills: Proven ability to coordinate schedules, appointments, and travel arrangements for high-profile individuals, ensuring efficiency and timeliness.

Communication Skills: Strong communication skills to address passenger concerns, provide assistance, and maintain positive relationships with customers and team members.

Adaptability: Flexibility to adapt to changing situations and environments, ensuring seamless service delivery under varying circumstances.

Additional Information

  • Height: 1.67M
  • Weight: 59KG
  • Date of Birth: 04/28/87
  • Driving License: Category B
  • Marital Status: Single
  • US Visa: Type B1/B2

Timeline

FLIGHT ATTENDANT

Carpatair
02.2023 - Current

SENIOR CABIN CREW MEMBER

Go2sky
04.2022 - 11.2022

PERSONAL ASSISTANT TO CEO

Iproeb
01.2021 - 02.2022

FLIGHT ATTENDANT

Etihad
06.2016 - 06.2020

RESTAURANT SUPERVISOR

Metropolis Hotel
03.2014 - 01.2016

FLIGHT ATTENDANT

Emirates
01.2012 - 11.2013

FLIGHT ATTENDANT

Qatar Airways
01.2010 - 07.2011

WSET LEVEL 1 AWARD IN WINES -

Wine And Spirit Education Trust

CABIN CREW SERVICE AND FOOD PREPARATION FOR VIP AVIATION -

Gate Gourmet

SILVER SERVICE ON AIR-LAND-SEA WORKSHOP -

World Class NG Cabin Crew

EASA CABIN CREW ATTESTATION -

EASA - European Union Aviation Safety Agency

FLIGHT CABIN ATTENDANT LICENSE -

UAE General Civil Aviation Authority (GCAA)

LAW BACHELOR'S DEGREE -

Dimitrie Cantemir University

GEOGRAPHY TOURISM BACHELOR'S DEGREE -

Babes Bolyai University
Emilia Andreea Tihan