Emmanuel Hwata
supply chain management
Chitungwiza
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Bank Teller
Steward Bank
Harare
02.2020 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Sold and cross-sold bank products to new and existing customers.
- Reconciled cash drawer and resolved discrepancies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Risk Control Assistant
ZUPCO
Harare
10.2019 - 02.2020
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
Supply Chain Intern
ZINWA
Harare
05.2015 - 03.2016
- Recommended purchasing goods, supplies and services to meet supply chain goals.
- Analyzed statistical data and reports to determine trends in performance.
- Reorganized supplies and increased productivity.
- Analyzed and managed inventory levels to maximize order fill rates and inventory turns.
- Oversaw packaging of goods for delivery and arrival of stock and shipments.
- Oversaw material goods and equipment inventories to prevent financial loss.
- Built long-term relationships due to prompt and courteous service.
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Education
Bachelor of Science - Supply Chain Management
Chinhoyi University of Technology
Chinhoyi 03.2013 - 12.2016
High School Diploma -
Silveira High School
Masvingo 01.2011 - 12.2012
GED -
Silveira High School
Masvingo 01.2007 - 12.2010
Skills
Currency packaging
Accomplishments
- Successfully trained new tellers.
- Promoted to Lead Teller based on superior performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Cyber Security Training
hobbies
- Reading
- Singing
- Soccer
- Running[
References
Steward Bank
Supervisor :Mr B Kaviya
Mobile No :0771222448
Manager :Mrs P Maseya
: 0771222611
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bank Teller
Steward Bank
02.2020 - Current
Risk Control Assistant
ZUPCO
10.2019 - 02.2020
Supply Chain Intern
ZINWA
05.2015 - 03.2016
Bachelor of Science - Supply Chain Management
Chinhoyi University of Technology
03.2013 - 12.2016
High School Diploma -
Silveira High School
01.2011 - 12.2012
GED -
Silveira High School
01.2007 - 12.2010
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