Eric Tiganila
Princeton,GR
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Analyst
Ascensos
10.2021 - 09.2022
- Handled inbound and outbound calls efficiently with polite manners to manage customers' concerns and alleviate any issues.
- Demonstrated flexibility in handling varying workloads by adapting quickly under changing circumstances while maintaining focus on results.
- Achieved high customer retention rates with exceptional communication skills and a deep understanding of client needs.
- Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Food Delivery Person
Classico Tomato Pies
6 2015 - 6 2019
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Whenever I was not delivering I was at the register, either answering the phone or helping any clients in the restaurant with payment.
- This involved a certain level of professional client-customer communication to make sure that the business was efficient and the customer was satisfied with their experience.
- Educated customers on menu offerings, upselling items when appropriate for increased revenue generation.
Swimming pool lifeguard
American Pool
05.2019 - 06.2019
- Managed pool facility operations during assigned shifts, ensuring smooth daily functioning.
- This included regularly checking pool chemical levels using a specific testing kit, cleaning any debris in the pool or the filters, ensuring the safety of patrons.
- I was also responsible for opening and closing the pool and making sure that the first aid kit was stocked with all necessary supplies.
Education
High School degree -
West Windsor-Plainsboro High School South
West Windsor, United StatesM.D. - Medical Doctor
Carol Davila University of Medicine And Pharmacy
Bucharest 04.2001 -
Skills
- Customer service expertise
- Customer service abilities
- Microsoft Office tools (Word, Excel, Power Point and Outlook)
- First Aid
- Needs Assessment
Personal Information
- Date of Birth: 03/11/2000
- Gender: Male
- Nationality: Romanian, American
Timeline
Customer Service Analyst
Ascensos
10.2021 - 09.2022
Swimming pool lifeguard
American Pool
05.2019 - 06.2019
M.D. - Medical Doctor
Carol Davila University of Medicine And Pharmacy
04.2001 -
Food Delivery Person
Classico Tomato Pies
6 2015 - 6 2019
High School degree -
West Windsor-Plainsboro High School South
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