Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Erika Reka Deak

Erika Reka Deak

Customer Sales Representative
Zalau

Summary

An enthusiastic person who always likes to listen and help others. Motivated sales representative with many years of experience in promoting sales and customer loyalty through individual service. Committed to strengthening customer experience with positivity and professionalism in responding to inquires and handling sales. An inquisitive person who is intellectually curious, eager for knowledge, and likes to inquire, research and ask questions.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Customer Service Representative

Majorel
Zalau
12.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Florist

The Flower Factory
London
11.2020 - 05.2022
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Prepared potted plants and bouquets based on customer requirements.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Trained staff on proper techniques in arranging flowers and customer service skills.
  • Provided customers with care directions for flower arrangements.

Manicurist

FistiQ -The Beauty Salon
Cluj Napoca
06.2008 - 10.2022
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Grew repeat client base through effective marketing and customer service.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
  • Completed consultations with spa guests to determine nail care needs.
  • Communicated effectively with management concerning important customer issues.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Offered advice and recommended products to improve and maintain nails.

Education

High School Diploma -

Gh Sincai - Foreign Languages And Literature
Zalau
09.2002 - 06.2006

Skills

Interpersonal skills such as kindness, reliability, empathy, social awareness, determine the flow of cooperation, teamwork and general communication, computer skills

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Hobbies

Beside loving and adoring animals I adore traveling, discovering new places, people, traditions.

Timeline

Customer Service Representative

Majorel
12.2022 - Current

Florist

The Flower Factory
11.2020 - 05.2022

Manicurist

FistiQ -The Beauty Salon
06.2008 - 10.2022

High School Diploma -

Gh Sincai - Foreign Languages And Literature
09.2002 - 06.2006

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Erika Reka DeakCustomer Sales Representative