Estera Lontis
Bucharest,Bucuresti
Summary
Experienced and results‑driven Trainer with a strong background in preparing new content moderators for high‑accuracy, policy‑sensitive work in a fast‑paced digital environment. Skilled at transforming complex policy frameworks into clear, practical training that builds confidence, competence, and independent decision‑making. Known for delivering structured onboarding programs, leading engaging sessions, and supporting trainees through hands‑on practice, assessments, and personalized feedback. Combines excellent communication, advanced Norwegian language skills, and strong analytical abilities to ensure new joiners meet quality standards from day one. Recognized for professionalism, reliability, and the ability to guide diverse groups through challenging material while maintaining a positive, supportive learning atmosphere. Committed to raising performance, strengthening team capability, and contributing to a safer, more consistent content moderation ecosystem.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Senior process associate
Genpact
Bucharest, Romania
2026.10 - Current
- Delivered comprehensive onboarding and training programs for new joiners in the Content Moderation department, guiding each group through a structured one‑month learning process to ensure they were fully prepared for the role.
- Explained complex policy frameworks, safety guidelines, and platform standards in a clear and accessible way, helping trainees understand how to apply detailed rules to real‑world content scenarios.
- Utilized strong communication and language skills to break down challenging information, support different learning styles, and ensure that every trainee developed the confidence and competence needed to perform their tasks accurately.
- Designed and facilitated interactive training sessions, including presentations, case studies, hands‑on practice, and scenario‑based exercises that strengthened analytical thinking and decision‑making.
- Assessed trainee performance through tests, practical evaluations, and daily monitoring, providing constructive feedback and personalized coaching to support continuous improvement.
- Maintained high training standards by staying up to date with policy updates, workflow changes, and platform requirements, ensuring that all new employees received accurate and current information.
- Took on significant responsibility by shaping the skills, knowledge, and readiness of incoming moderators, contributing directly to team quality, operational consistency, and overall platform safety.
Content moderator with Norwegian language
Genpact
Bucharest, Romania
2025.01 - 2025.10
- Reviewed and evaluated user‑generated content in Norwegian, ensuring full compliance with platform policies, safety standards, and legal requirements while maintaining a high level of accuracy and consistency.
- Applied complex and frequently updated policy guidelines to determine whether content should remain on the platform, be restricted, or be removed, demonstrating strong analytical skills and sound judgment in sensitive situations.
- Developed advanced proficiency in interpreting nuanced language, cultural references, and contextual cues in Norwegian, enabling precise and reliable moderation decisions across a wide range of content types.
- Contributed to a safe and respectful online environment by identifying harmful, misleading, or policy‑violating material and taking appropriate action in line with internal procedures and escalation protocols.
- Strengthened communication and decision‑making skills by working with cross‑functional teams, participating in calibration sessions, and providing feedback to improve policy clarity and workflow efficiency.
- Adapted quickly to new tools, updated guidelines, and evolving platform needs, consistently meeting performance targets related to accuracy, productivity, and quality assurance.
- Gained significant professional growth through handling complex cases, managing high‑pressure situations, and developing a deep understanding of digital safety, user behavior, and responsible content governance.
Childcare Specialist
Private Barnehagen
Oslo, Norway
2022.06 - 2024.11
- Provided dedicated, individualized care for six kindergarten-aged children with autism, supporting their emotional, social, and physical well‑being through structured routines and responsive, child‑centered practices.
- Supported each child’s developmental and early learning progress by adapting activities, offering hands‑on guidance, and facilitating play‑based learning that strengthened communication, early literacy, and foundational cognitive skills.
- Designed and implemented a variety of developmentally appropriate activities that encouraged personal growth, creativity, sensory exploration, and curiosity, ensuring that each child could participate at their own pace.
- Promoted language development and cultural awareness by integrating meaningful learning opportunities into daily interactions, incorporating both Norwegian and multicultural perspectives to enrich the children’s understanding of the world.
- Introduced and reinforced English language learning through play, songs, routines, and natural conversation, contributing to steady improvements in the children’s receptive and expressive communication.
- Applied extensive experience working with children with autism to develop individualized strategies that supported emotional regulation, reduced challenging behaviors, and encouraged meaningful developmental progress.
- Collaborated closely with parents, therapists, and educational staff to maintain consistent routines, share progress, and ensure a coordinated approach to each child’s unique needs. Built strong, trusting relationships with families through open and supportive communication.
Assistant Manager
Sigur Invest Imobiliare
Sibiu, Romania
2021.06 - 2022.05
- Composed compelling and accurate property descriptions for a diverse portfolio of apartments and houses, tailored to target audiences and market trends.
- Actively engaged with clients, building strong relationships and ensuring excellent customer service throughout the property buying, selling, or renting process.
- Captured and professionally edited high-quality photographs of properties to enhance listings and attract potential buyers or tenants.
- Managed the posting and optimization of property advertisements on platforms such as OLX and other real estate websites, increasing visibility and inquiries.
- Collaborated with the sales team to maintain organized records of listings, client interactions, and marketing campaigns.
- Contributed to the overall marketing strategy by identifying opportunities to improve property presentations and promotional materials.
- Ensured smooth day-to-day operations of the office, providing administrative support to the management team and facilitating effective communication between all stakeholders.
Education
Master degree - Faculty of Mathematics and Computer Science
Transilvania University
Brasov, BV 2024.10 - 2025.07
Bachelor's degree - Languages and Literature
Babes-Bolyai University
Cluj-Napoca, CJ 2018.10 - 2021.07
Skills
- Multilingual Communication: strong verbal and written communication skills in many languages
- Cross-Cultural Competence
- Content Creation
- Language Teaching
- Child Development & Autism Support
- Classroom & Group Management
- Problem Solving
- Customer Relationship Management
- Policy Interpretation & Application
- Analytical Thinking & Decision‑Making
- Training and Coaching
- Technical & Digital Skills
- Adaptability & Quick Learning
Education
other,other
Languages
English
Norwegian
Spanish
Italian
Languages
3,B1,5,C1,5,C1,5,C1
Hobbies and interests
- Motorcycling
- Hiking and Outdoor Activities
- Cultural Immersion
- Language Exchange
- Tourism and Traveling
Timeline
Senior process associate
Genpact
2026.10 - Current
Content moderator with Norwegian language
Genpact
2025.01 - 2025.10
Master degree - Faculty of Mathematics and Computer Science
Transilvania University
2024.10 - 2025.07
Childcare Specialist
Private Barnehagen
2022.06 - 2024.11
Assistant Manager
Sigur Invest Imobiliare
2021.06 - 2022.05
Bachelor's degree - Languages and Literature
Babes-Bolyai University
2018.10 - 2021.07