Eszter Stefania Balazs
Customer Support Representative
Sfântu Gheorghe
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Representative
Majorel
03.2023 - Current
- Assisted customers in navigating company website and helping with general account settings, improving overall user experience.
- Resolved customer complaints with empathy.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Based on the Netflix Knowledge base and Help center provide right resolution by taking the troubleshooting steps.
Receptionist
Imperial Inn
06.2022 - 02.2023
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Supported event planning efforts for conferences or special occasions held at the hotel premises.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Always helped waitresses and the barman when reception was not busy.
- Monitored hotel's budget and financial records.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Hotel Front Desk Receptionist
Hotel Vektor
04.2018 - 06.2020
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Education
High School Diploma -
Liceul Technologic Avram Iancu
Targu Mures, Romania 04.2001 -
Skills
Account updating
Data Collection
Call Management
Complaint resolution
Client Relations
Technical Support
Conflict Resolution
Payment Processing
Escalation management
Call Center Operations
Certification
Cambridge Assesment
Timeline
Customer Service Representative
Majorel
03.2023 - Current
Receptionist
Imperial Inn
06.2022 - 02.2023
Cambridge Assesment
03-2022
Hotel Front Desk Receptionist
Hotel Vektor
04.2018 - 06.2020
High School Diploma -
Liceul Technologic Avram Iancu
04.2001 -