Eszter Stefania Balazs
Customer Support Representative
Sfântu Gheorghe
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Representative
Majorel
03.2023 - Current
- Assisted customers in navigating company website and helping with general account settings, improving overall user experience.
- Resolved customer complaints with empathy.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Based on the Netflix Knowledge base and Help center provide right resolution by taking the troubleshooting steps.
Receptionist
Imperial Inn
06.2022 - 02.2023
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Supported event planning efforts for conferences or special occasions held at the hotel premises.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Always helped waitresses and the barman when reception was not busy.
- Monitored hotel's budget and financial records.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Hotel Front Desk Receptionist
Hotel Vektor
04.2018 - 06.2020
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Education
High School Diploma -
Liceul Technologic Avram Iancu
Targu Mures, Romania 04.2001 -
Skills
Account updating
undefinedCertification
Cambridge Assesment
Timeline
Customer Service Representative
Majorel
03.2023 - Current
Receptionist
Imperial Inn
06.2022 - 02.2023
Cambridge Assesment
03-2022
Hotel Front Desk Receptionist
Hotel Vektor
04.2018 - 06.2020
High School Diploma -
Liceul Technologic Avram Iancu
04.2001 -
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