Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

EUGENIA HORNET

Cluj-Napoca,CJ

Summary

During the years I have been working in various fields, including IT, financial and commercial departments. This gave me a good analytical, business and quality oriented thinking, together with a vast experience in each of this domains.

I find myself an important and hard-working member of the team and showed my ability to work under pressure to deliver on company targets. Now I am looking forward to bring my skills to a new role.

Overview

16
16
years of professional experience

Work History

Quality Governance Specialist

Darwin Technologies
01.2023 - Current
  • Followed and created new company policies and procedures to deliver quality work.
  • Conducted regular quality checks and audits to identify any deviations from the delivery standards and address them promptly
  • Created reports for tracking and analyzing the performance metrics (KPIs) and identifying areas of improvement
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented customer feedback system to inform product development.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Increased efficiency by automating routine tasks with software solutions.
  • Developed training materials to enhance staff proficiency and productivity.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Product Manager

OTP BANK, STRATEGY AND MARKETING DEPARTMENT
06.2015 - 02.2020
  • In charge of Remote Banking Products for Individuals (Internet Banking, Phone Banking and Mobile Banking Solutions)
  • Developed User Guides and training material for both internal collaborators and customers (Private Clients Internet Banking User Guide)
  • Performed software quality tests, created and documented test scenarios together with IT team, made recommendations for software improvement
  • Planned and elaborated business cases to forecast the impact of a new product/service release, in the matter of costs vs customer engagement and satisfaction
  • Developed measures to improve remote products, equipment performance and quality
  • Collaborated with IT team to adjust and modify products interface and technical issues
  • Implemented Root Cause Analysis (RCA) and corrective actions to remove production constraints and improve product quality
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions

Financial Analyst

OTP BANK,REPORTING ASSESTS AND LIABILITIES MANAGE
09.2010 - 05.2015
  • Prepared timely and accurate internal, national and international IBFS financial reports
  • Automated a monthly report for the National Bank, report that was done manually before
  • Developed financial analysis reports and presentations by applying acquired financial principles
  • Prepared range of written communications, documents and reports on monitoring assets and liabilities gap
  • Guaranteed financial activities adhered to bank policy and legislation

Project Manager

OTP BANK, PROJECTS AND ORGANIZATION DEPARTMENT
05.2010 - 09.2010
  • Engaged into an important project for financial reports automatization using SAS Enterprise Guide as a reporting tool
  • Developed and customized multiple database queries both through the drag-and-drop and SQL coding interface {using concept of joins, data profiling and SQL commands}
  • Built collaborative working relationships with project teams to meet and exceed project KPIs
  • Developed and monitored strategies to successfully deliver projects

Office Assistant

OTP BANK, PROJECTS AND ORGANIZATION DEPARTMENT
02.2009 - 05.2010
  • Sourced vendors for supply, office equipment and facilities maintenance needs
  • Coordinated company events, trips and key client appointments
  • Drafted clear meeting agendas, briefs and followed up on action items
  • Helped staff with special projects by setting up schedules and organizing resources

Education

MASTER IN ECONOMIC SCIENCES - BANKING AND ADMINISTRATION

MOLDOVA STATE UNIVERSITY
2012

LICENSED IN EXACT SCIENCES - MATHEMATICS AND IT

MOLDOVA STATE UNIVERSITY
2008

Skills

  • PROFESSIONAL SKILLS:
  • MS Office: Excel, Word, Visio, Outlook, Power Point
  • Programming: C, PL/SQL, HTML, PHP
  • Database: Oracle, MySQL, Access
  • Graphic Design: Adobe Photoshop, Adobe Lightroom, Canva
  • Statistics: SAS Enterprise Guide
  • Web-application tools: SharePoint, Confluence
  • Management and Planning: JIRA, Zendesk, ClickUp
  • PERSONAL SKILLS:
  • responsible
  • hardworking
  • analytical thinking
  • with great attention to details
  • creative
  • expert problem solving
  • enthusiastic
  • great adaptability and capacity to work in a team

Languages

Romanian
First Language
Romanian
Proficient
C2
Russian
Proficient
C2
English
Proficient
C2
Spanish
Intermediate
B1
German
Elementary
A2
French
Beginner
A1

Timeline

Quality Governance Specialist

Darwin Technologies
01.2023 - Current

Product Manager

OTP BANK, STRATEGY AND MARKETING DEPARTMENT
06.2015 - 02.2020

Financial Analyst

OTP BANK,REPORTING ASSESTS AND LIABILITIES MANAGE
09.2010 - 05.2015

Project Manager

OTP BANK, PROJECTS AND ORGANIZATION DEPARTMENT
05.2010 - 09.2010

Office Assistant

OTP BANK, PROJECTS AND ORGANIZATION DEPARTMENT
02.2009 - 05.2010

LICENSED IN EXACT SCIENCES - MATHEMATICS AND IT

MOLDOVA STATE UNIVERSITY

MASTER IN ECONOMIC SCIENCES - BANKING AND ADMINISTRATION

MOLDOVA STATE UNIVERSITY

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EUGENIA HORNET