Evelin Daniela Judele
Content Moderator
Brasov
Summary
Thoughtful and calm with a genuine passion for helping others thrive and grow. Known for fostering a positive and supportive environment where collaboration and trust lead to meaningful achievements. Dedicated to continuous self-development while inspiring and guiding others with integrity, patience, and a shared vision for spreading kindness and positivity. Deeply connected to nature and a compassionate advocate for animals, bringing empathy, care, and a harmonious perspective to every aspect of life and work, while continuously seeking to make a meaningful difference.
Overview
6
6
years of professional experience
29
29
years of post-secondary education
1
1
Language
Work History
Content Moderator
S.C. MSE – MAJOREL STRATEGY & EXPERTISE S.R.L.
07.2024 - Current
- Enhanced user experience by diligently monitoring and ensuring a safer online environment for them.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns and maintaining a high level of accuracy in identifying and flagging prohibited materials.
Regional Account Manager - Vodafone
INSTORE POWER PROVIDER SRL
09.2023 - 07.2024
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Participated in ongoing professional development opportunities to stay current on industry trends, enhance product knowledge, and refine sales techniques.
Banking Officer/Customer Enrolment and Support/CML
Raiffeisen Bank S.A
08.2022 - 02.2023
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Monitoring the implementation of internal regulations and legislation on money laundering and the prevention of the financing of terrorist acts within the limits of the competences granted, specific responsibilities under the know your customer (KYC), prevention and combating of money laundering and terrorist financing legislation.
- Performs any other tasks set by the Bank's Management in correlation with KYC/AML compliance best practices.(bank reports/analysis/notifications)
Customer Care Agent
Dante Internațional S.A
06.2022 - 07.2022
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Urban Officer
CN Posta Romana S.A.
09.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Execution of the operations of presenting all categories of postal items at the counter, piece by piece and by series.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
CONCRET COMERT DISTRIBUTIE SRL
10.2018 - 01.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Liceul Voievodul Mircea Targoviste
Targoviste, Romania 04.2001 - 01.2014
No Degree - Business Management
Valahia University of Targoviste
Targoviste, Romania 04.2001 - 01.2018
Skills
- Teamwork and collaboration
- Strong attention to detail
- Skilled in Microsoft Office Applications
- Microsoft Excel Proficiency
- Email Management
- Patience and tolerance
Personal Information
- Date of Birth: 31/07/1995
- Nationality: Romana
Timeline
Content Moderator
S.C. MSE – MAJOREL STRATEGY & EXPERTISE S.R.L.
07.2024 - Current
Regional Account Manager - Vodafone
INSTORE POWER PROVIDER SRL
09.2023 - 07.2024
Banking Officer/Customer Enrolment and Support/CML
Raiffeisen Bank S.A
08.2022 - 02.2023
Customer Care Agent
Dante Internațional S.A
06.2022 - 07.2022
Urban Officer
CN Posta Romana S.A.
09.2021 - 05.2022
Cashier
CONCRET COMERT DISTRIBUTIE SRL
10.2018 - 01.2021
High School Diploma -
Liceul Voievodul Mircea Targoviste
04.2001 - 01.2014
No Degree - Business Management
Valahia University of Targoviste
04.2001 - 01.2018
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