Andrei Visan
Bucharest,Romania
Summary
Starting my professional career in sales, persevered throughout the field and developed knowledge on critical plains that make up a business, setting goals for increasing sales, improving buying and selling experience and elevating company profile within the target market. Maintained and expanded a reliable client base, learned about customer interactions, product presentation and developed strong relationships within every work environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Fraud Analyst
SparkWare Technologies
04.2022 - 03.2024
- Customer-focused approach to troubleshooting, documenting issues and reporting them to the appropriate branch
- Trained in operating CRM tools like NTS, JIRA, RightNow, GeoComply, Oracle Cloud
- Maintained customer accounts and record account information.
- Make product recommendations or services to customers based on their needs and preferences.
- Assisted customers with technical issues via email, live chat, and telephone, up to 200+ contacts a day
- Assisted customers in placing orders, fulfilling refunds, and handling exchanges.
- Tactfully handled confrontational or stressful interactions with the public
- Built new templates for the team / Innovated on communication means
Bartender
Ryan's Pub
04.2021 - 02.2022
- Designing a seasonal project with new products including menus and marketing campaign
- Worked directly with customers by mixing and serving drink orders.
- Assessed customers' needs and preferences while making recommendations based on individuals
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Chief Bartender
Gradina Eden / Gradina Dorobanti
07.2020 - 02.2021
- Training / Evaluating new staff members -
- Supervising inventory with the means of tracking and editing its balance
- Innovating on new means of marketing products, as well as improving customer experience
- Managed inventory levels efficiently, reducing waste and ensuring optimal stock availability for peak times.
- Coordinated private event bookings from initial inquiry through execution delivering successful experiences tailored to clients'' needs.
- Promoted special events at the bar through targeted social media campaigns that drove attendance rates upwards significantly during promotional periods.
General Manager
Gradina Eden
10.2019 - 07.2020
- Interviewing and selecting potential candidates
- Partook with ideas and concepts for event planning
- Designed new items on the menus
- Closely tracking the state of the general inventory / caring for supply needs
- Training and guiding new candidates as well as veteran members regarding new implementations
- Supervising work traits / improving sale proficiency
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bartender
Gradina Eden
04.2016 - 10.2019
- Became a veteran employee despite not having any previous experience in the work field
- Trained in preparing and serving drinks
- Assisted customers with menu choices and recommendations
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Marketing - Marketing
Dimitrie Cantemir University
Bucharest, Romania06.2020
Bachelor of Applied Arts - Mural Arts
National University Of Arts
Bucharest, Romania06.2015
Painting Certificate - Painting
Nicolae Tonitza
Bucharest, Romania06.2014
Skills
- Communication
- Teamwork
- Adaptability
- Customer service
- Analytical thinking
- Problem-solving
- Creativity
- Perseverance
- Computer software knowledge
- Operating systems
- Microsoft Office
- Database management
- Research
- English
- WPM
Hobbies and Interests
- Art & Design
- Computers
- Gaming
- Writing
- History
- English
Timeline
Customer Service Representative/Fraud Analyst
SparkWare Technologies
04.2022 - 03.2024
Bartender
Ryan's Pub
04.2021 - 02.2022
Chief Bartender
Gradina Eden / Gradina Dorobanti
07.2020 - 02.2021
General Manager
Gradina Eden
10.2019 - 07.2020
Bartender
Gradina Eden
04.2016 - 10.2019
Marketing - Marketing
Dimitrie Cantemir University
Bachelor of Applied Arts - Mural Arts
National University Of Arts
Painting Certificate - Painting
Nicolae Tonitza
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