Fatima Ousni
Bucharest
Summary
As a current Computer Science student with professional experience since 2019, I embody dynamism, ambition, empathy, and sociability.
I thrive on challenging myself to continually expand my knowledge across diverse fields and to elevate the reputation of both my school and the companies I engage with.
My profound passion lies within information technology, and my aspiration is to evolve into a highly skilled and committed IT professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist in French
MEFELEC
09.2022 - 05.2023
- Coordination of customer requests, Client follow-up, Customer relations management.
Customer Service Agent in French
Webhelp
05.2019 - 01.2020
- Technical support, Query management, Problem resolution, Written and verbal communication.
Sales Agent
MAC Cosmetics
09.2018 - 03.2019
- Customer service, Product knowledge, Promotion events, Team collaboration, Sales targets.
Education
Bachelor's Degree in Computer Science -
Politehnica University of Bucharest
Romania08.2024
Associate Degree in English Studies -
Cadi Ayyad University
Marrakech09.2019
Skills
- Observation
- Good ability to work in a team
- Communication
- Multi-tasking
- Finding efficient solutions
- Explaining
Hard Skills
- Programming
- Network knowledge and experience
- Salesforce software proficiency
- Business Central software proficiency
- Web development
- Linux and Bash knowledge
- Phone, Chat and Email etiquette
PERSONAL / SCHOOL PROJECTS
• Cybersecurity Projects: identified vulnerabilities and proposed solutions,practiced on the DVWA machine.
• Web Application Development Project: E-commerce using Java, jsp, CSS and servlet, MySQL and an Eshop using PHP, MySQL, CSS, HTML.
• Object-Oriented Programming Project : A job recommendation platform as a desktop application.
• Video Game Development Projects: War game using Unity and CA.
Certification
- Introduction to cybersecurity 2023
- Getting started with AWS Certified Cloud Practitioner Foundations
Languages
English
Advanced
C1
French
Advanced
C1
Arabic
Proficient
C2
Amazigh
Proficient
C2
Romanian
Beginner
A1
Internships
• 3 Months Internship at Société AFLLA From June to August 2023 in the IT Network Department.
Timeline
Customer Relations Specialist in French
MEFELEC
09.2022 - 05.2023
Customer Service Agent in French
Webhelp
05.2019 - 01.2020
Sales Agent
MAC Cosmetics
09.2018 - 03.2019
Bachelor's Degree in Computer Science -
Politehnica University of Bucharest
Associate Degree in English Studies -
Cadi Ayyad University
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