Fedi Ben El Aid
Student
Summary
Dynamic and results-driven professional with call center experience at Orange Sfax, adept at fostering customer relationships through excellent communication and problem-solving skills. Proven ability to enhance client satisfaction by tailoring services to individual needs, ensuring high-quality standards and timely resolutions. Fluent in multiple languages, committed to delivering exceptional support.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Call Agent
Orange Sfax
05.2022 - 01.2023
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Tourist Guide
Hotel Mouradi
05.2021 - 02.2022
- Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
- Built personal relationships with guests to promote positive experiences.
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
Education
Master Of Applied Science - Sport Science
Univrsity of Bucarest
BucarestSkills
Customer communications
Certification
Diploma in sports and physical education
Timeline
Diploma in sports and physical education
06-2022
Call Agent
Orange Sfax
05.2022 - 01.2023
Tourist Guide
Hotel Mouradi
05.2021 - 02.2022
Master Of Applied Science - Sport Science
Univrsity of Bucarest
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