Fedi Ben El Aid
Student
Summary
Dynamic and results-driven professional with call center experience at Orange Sfax, adept at fostering customer relationships through excellent communication and problem-solving skills. Proven ability to enhance client satisfaction by tailoring services to individual needs, ensuring high-quality standards and timely resolutions. Fluent in multiple languages, committed to delivering exceptional support.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Call Agent
Orange Sfax
05.2022 - 01.2023
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Tourist Guide
Hotel Mouradi
05.2021 - 02.2022
- Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
- Built personal relationships with guests to promote positive experiences.
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
Education
Master Of Applied Science - Sport Science
Univrsity of Bucarest
BucarestSkills
Customer communications
Problem-solving skills
Call center experience
Interpersonal skills
Answering questions
Quality control
Fluency in multiple languages
Excellent communication
Self motivation
Certification
Diploma in sports and physical education
Timeline
Diploma in sports and physical education
06-2022
Call Agent
Orange Sfax
05.2022 - 01.2023
Tourist Guide
Hotel Mouradi
05.2021 - 02.2022
Master Of Applied Science - Sport Science
Univrsity of Bucarest