Piano: With eight years of professional piano training, I still enjoy playing from time to time I often create small challenges for myself, such as trying to play songs I like from the radio by ear
Felicia Boico
Front Office Agent
Copenhagen
Summary
Experienced with managing front office operations efficiently and ensuring guest satisfaction. Utilizes strong communication and problem-solving skills to address guest inquiries and issues promptly. Knowledge of administrative procedures and hospitality software to streamline daily tasks.
Overview
7
7
Languages
Work History
Front Office Agent
Motel One Copenhagen
06.2025 - Current
- Managed reservations, cancellations and daily invoicing
- Carried out the check in and check out, ensuring a smooth experience for the guests
- Coordinated with the housekeeping and maintenance team to ensure room readiness and service quality
People&Culture Associate
Female Leadership Academy
05.2025 - Current
- Supported the development and implementation of employee engagement initiatives
- Coordinated recruitment processes by screening candidates and scheduling interviews
- Contributed to the design and delivery of workshops focused on diversity and inclusion, promoting a more inclusive workplace.
- Managed employee onboarding processes, ensuring a smooth transition for new hires and enhancing overall employee satisfaction.
Political Volunteer
CBS Students
05.2025 - Current
- Organized community outreach events to increase voter engagement and raise awareness of local issues.
- Collaborated with team members to develop campaign materials, enhancing clarity and impact of messaging.
- Engaged with community members to address concerns, fostering trust and building relationships within diverse populations.
Education
BCS - Business Administration and Service Management
Copenhagen Business School
Copenhagen, Denmark06.2025
Skills
Front desk operations
Conflict resolution
Time management
Customer feedback analysis
Team collaboration
Multitasking abilities
Interests
Gym: When I have free time, I enjoy going to group lesson to the gym, especially Nordic Strong, a fitness club that I adore
Timeline
Front Office Agent
Motel One Copenhagen
06.2025 - Current
People&Culture Associate
Female Leadership Academy
05.2025 - Current
Political Volunteer
CBS Students
05.2025 - Current
BCS - Business Administration and Service Management
Copenhagen Business School