Filis Roxana TIGOIANU

Cashback & Loyalty Platform (ING Global innovation project) Key Responsibilities & Achievements:

Multinational digital service product embedded in Global Loyalty Banking Products,

Operational Process Improvement: Optimized cross‑country operational and financial workflows (payments, invoicing, reconciliation), reducing manual intervention and ensuring compliance with internal controls.

Data Quality & Governance: Enhanced back‑end data flows and implemented automated BI name‑matching, improving data accuracy for reporting and regulatory‑grade analytics.

Agile Delivery Management: Managed Finance Product Backlog in Azure DevOps, coordinating sprint planning, prioritization, and cross‑functional delivery across multiple EU markets.

Analytics & Monitoring: Power BI dashboards enabling real‑time operational oversight, financial transparency, and evidence‑based decision‑making.

Event & System Reliability: Kafka events to ensure stable data pipelines across all integrated countries.

Incident Management Automation: Designed and deployed an automated incident tool for Customer Support, improving response times and 24/7 service quality.

Stakeholder & UX Collaboration: Coordinated with UX, engineering, and business teams to align platform features with functional, operational, and compliance requirements.

Quality Assurance: Conducted end‑to‑end testing of new features and integrations to ensure secure, high‑quality, and compliant releases.

Client & Market Insights: NPS and CSAT surveys to assess user needs and inform service improvements.

Risk & Security Reporting: Delivered operational and financial risk assessments to ORM and Fraud teams; monitored and resolved back‑end security vulnerabilities.

Sustainability Initiative: Led a definition of sustainable cashback and voucher campaigns for retail clients, contributing to ING’s ESG‑aligned innovation strategy.

Budget Oversight: Validated and monitored project budgets, optimizing resource allocation within financial constraints.
Stakeholder Engagement: Conducted status meetings and presentations to keep stakeholders informed and engaged.
Team Leadership: Led cross-functional teams, ensuring effective communication and achieving milestones.
Timely Projects Delivery : Monitored progress and addressed obstacles to ensure on-time project completion.
PSD2 Antifraud Payments implementation; T2t2S Consolidation & ISO 20022 Implementation, Automate processing of electronic payment below 50k euro
Documentation and Risk Management: Maintained accurate records and conducted risk assessments.

Led multiple IT and digital transformation projects:
EU REG 847/2015 compliance tool to identify non-compliant transactions according to EU regulations., PSD2 ,
FX transparency , SEPA , Cyber security risk monitoring , Automated Embargo controls for incoming payments ,
OFAC Compliance program, Payment optimization, digital transformation in Back office agencies (IT) , Swift
Market change 2020 ( preparing). Target 2 (Consolidation)
Stakeholder Engagement: Conducted meetings with business, stakeholders, and procurement to ensure effective communication and collaboration.
Strategic Planning: Created project proposals, plans, and timelines for successful execution.
Resource Optimization: Conducted resource planning and monitored budgets using SAP-generated financial reports.
Efficiency Enhancement: Utilized Function Points analysis to optimize project efficiency and resource allocation.
Domain Expertise: Managed IT projects in Payments and Swift domains for UniCredit Bank across Italy, Austria, Germany, and external clients.
Budget Management: Effectively managed project budgets, including Shopping Carts, Purchase Orders, Confirmations, and Invoices in SAP.

SWIFT Compliance Control: Managed embargo/blacklist‑related SWIFT messages, ensuring alignment with AML, OFAC, and EU sanctions rules.

Sanctions Whitelist Management: Manage the sanctions whitelist database in line with Financial Sanctions Office requirements.

Compliance Quality Improvements: Interpreted Group Compliance requirements and implemented monitoring and control processes to raise quality standards.

PEGA Case Handling: Managed investigation cases in PEGA and produced monthly productivity reports.

Process & Compliance Support: Contributed to process design and ensured adherence to KYC and CDD quality standards.

Financial Analysis: Performed detailed financial analyses for UniCredit’s Payments portfolio (SEPA, SWIFT, cross‑border transactions), including cost‑to‑serve evaluations, revenue modelling, and variance analysis. Provided clear, data‑driven insights used by management to assess product profitability and operational efficiency.