Flavius Cristian Bota
Customer Service Reprezentative - German Language Support
Mediaș
Summary
Motivated and adaptable Customer Service
Representative with experience in German language support and a background in hospitality and gastronomy.
Known for diplomatic communication, problem-solving, and teamwork, with proven ability to adapt quickly to new environments.
Recognized for being punctual, reliable, and responsible, with good computer skills and customer service knowledge.
Overview
4
4
years of professional experience
Work History
Customer Service Reprezentative – German Language
E.ON Energie Deutschland
01.2025 - Current
- Manage customer inquiries in German, providing
accurate information and solutions.
- Assist clients with billing, contracts, and energy-related services.
- Deliver professional communication and meet performance targets.
Trainee – Hospitality & Gastronomy
Hotel Lifestyle
09.2023 - 07.2024
- Completed vocational training in gastronomy and hospitality.
- Assisted with food & beverage service and daily hotel operations.
- Provided customer service to guest, ensuring a pleasant stay.
- Attended theoretical training at Berufsschule Nr. 1 Landahsut.
Trainee – Hotel Management
Romantik Hotel Furstenhof
09.2021 - 08.2022
- Completed vocational training in hotel management.
- Assisted at reception desk with guest check-in procedures.
- Supported guest services and from desk operation.
- Attended theoretical training at Berufsschule Nr.1 Landshut.
Education
Vocational Training Certificate - Hotel Management & Gastronomy
Berufsschule Nr. 1
Landshut, Germany 04.2001 -
Secondary School Diploma - General Education
Hans-Glas-Schule
Dingolfing,Germany 04.2001 -
Skills
- Languages: Romanian (native), German (B2 – advanced), English (intermediate)
- Customer support in German
- Strong interpersonal and diplomatic communication skills
- Problem-solving and conflict resolution
- Teamwork and collaboration
- Adaptable and quick learner in new environments
- Punctual, reliable, and responsible
- Flexible and spontaneous in handling unexpected challenges
- Experienced with customer service platforms: Salesforce, PowerCloud, Legacy
- Proficient in computer-based systems and multitasking
- Driving License (Germany, Category B)
Timeline
Customer Service Reprezentative – German Language
E.ON Energie Deutschland
01.2025 - Current
Trainee – Hospitality & Gastronomy
Hotel Lifestyle
09.2023 - 07.2024
Trainee – Hotel Management
Romantik Hotel Furstenhof
09.2021 - 08.2022
Vocational Training Certificate - Hotel Management & Gastronomy
Berufsschule Nr. 1
04.2001 -
Secondary School Diploma - General Education
Hans-Glas-Schule
04.2001 -
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