Florentina CILINCA
Bucharest,Romania
Summary
Results-driven professional with expertise in CRM and IT service management systems, including Salesforce and ServiceNow, complemented by proficiency in SAP and Oracle Applications for order and purchase management. Adept at leveraging data analysis tools such as Excel and Power BI to deliver actionable insights, supported by strong analytical thinking, problem-solving abilities, and effective communication skills. Demonstrates leadership capabilities through team management while maintaining adaptability and time efficiency in dynamic environments. Committed to driving operational excellence and fostering innovation within technology-driven roles.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Team Lead – Order Management
Infosys BPM Romania
Bucharest, Romania
10.2022 - 09.2025
- Lead and support a team of 11, ensuring alignment with roles and responsibilities
- Maintain effective communication with the client (NTT UK and NTT Luxembourg) regarding order status and issues.
- Collaborate cross-functionally with other departments and stakeholders.
- Drive process improvement initiatives.
- Generate and analyze reports on order processing metrics, presenting insights to management.
- Monitor team performance and ensure timely fulfillment.
Senior Order Management
Infosys BPM Romania
Bucharest, Romania
01.2021 - 01.2022
- Processed and managed specialized product and service orders (new and renewals) ensuring accuracy and compliance.
- Conducted training sessions for new hires and ongoing training for team members.
- Communicated with customers regarding order-related inquiries and changes.
- Resolved escalated issues, collaborating with other departments.
- Maintained precision in order processing, avoiding errors in product selection and pricing.
Contract Administrator
Emerson Process Management
Bucharest, Romania
01.2014 - 01.2021
- Entered and released orders in ERP systems (JDE, Oracle).
- Coordinated procurement with suppliers and inter-companies.
- Oversaw customs clearance, compliance, and export deliveries.
- Handled shipments tracking, invoicing, and warranty replacements.
- Ensured compliance as Trade Compliance Gatekeeper.
- Prepared qualification documents for bids and generated reports for authorities.
IT Quality Assurance Analyst
Vodafone Romania
Bucharest, Romania
01.2005 - 01.2014
- Provided QA input to prevent revenue leakage in billing processes.
- Conducted bill review for testing and production invoices to ensure accuracy.
- Collaborated with business units to resolve billing issues.
- Monitored KPIs and produced reports for quality improvements.
Analyst, Budgeting and Reporting
Vodafone Romania
Bucharest, Romania
01.2008 - 01.2013
- Created and analyzed monthly delivery and budget reports (capex, opex).
- Supported budgeting submissions and ATK exercises.
- Managed SAP processes (POs, receipts, cost reports).
- Supported SAP implementation and customization of SharePoint.
Coordinator Payments
Vodafone Romania
Bucharest, Romania
01.2007 - 01.2008
- Issued purchase orders and processed payment approvals.
- Ensured compliance of invoices with contracts and legal requirements.
- Liaised with vendors and finance departments on payment terms.
Administrative Assistant / Payroll Coordinator
Vodafone Romania
Bucharest, Romania
01.2006 - 01.2007
- Provided administrative support for HR, payroll, and travel arrangements.
- Coordinated payroll processing and time-off reports.
Customer Service Representative
Vodafone Romania
Bucharest, Romania
01.2005 - 01.2006
- Assisted clients with inquiries and technical issues for postpaid and prepaid services.
- Delivered high-quality service using communication and negotiation skills.
Education
Bachelor of Law -
University “Ecologica”
10.1998 - 07.2002
Master's - Program and Investment Management
National University of Political Studies And Public Administration
10.2022 - 07.2024
Skills
- CRM and IT service management (Salesforce, ServiceNow)
- SAP order management
- Oracle purchase order module
- Data analysis (Excel, Power BI)
- Analytical thinking and problem solving
- Communication skills
- Team leadership
- Time management
- Adaptability
Certification
- Infosys BPM Training Courses: Finance for Non-finance, People Leader Essentials, Professional Email Writing (2024-2025)
- Integrate Investment – Procurement Process Contracting and Negotiation (2015)
- Trilex – Project Management Training (2009)
Languages
English – Proficient User (C1) Advanced
Advanced
French – Basic User (A2) Beginner
Beginner
Timeline
Team Lead – Order Management
Infosys BPM Romania
10.2022 - 09.2025
Master's - Program and Investment Management
National University of Political Studies And Public Administration
10.2022 - 07.2024
Senior Order Management
Infosys BPM Romania
01.2021 - 01.2022
Contract Administrator
Emerson Process Management
01.2014 - 01.2021
Analyst, Budgeting and Reporting
Vodafone Romania
01.2008 - 01.2013
Coordinator Payments
Vodafone Romania
01.2007 - 01.2008
Administrative Assistant / Payroll Coordinator
Vodafone Romania
01.2006 - 01.2007
IT Quality Assurance Analyst
Vodafone Romania
01.2005 - 01.2014
Customer Service Representative
Vodafone Romania
01.2005 - 01.2006
Bachelor of Law -
University “Ecologica”
10.1998 - 07.2002
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