Flori Elisa
Targu-Jiu,Gorj
Summary
With a background in technical systems, I am a personable communications professional adept at cultivating strong relationships. My expertise lies in facilitating open dialogue to foster mutual understanding and accomplish objectives. I possess a talent for effectively conveying intricate information in a user-friendly manner, ensuring seamless comprehension for all stakeholders involved.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Hotel Receptionist
Receptionist
Targu Jiu
06.2024 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Supported event planning efforts for conferences or special occasions held at the hotel premises.
- Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Completed late check-ins and directed guests to rooms and facilities.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
DISPATCHER
Criss Logistic
Tirgu Jiu
03.2023 - 02.2024
- Tracked weather updates at all drivers' locations to issue warnings in case of potential risks
- Dispatched workers, crews and emergency service vehicles to required locations following efficient call taking and needs assessment over radio and telephone
- Confirmed drivers had proper instructions to perform duties safely
- Monitored alerts page to review possible late or unassigned trips
- Consulted with driver leads to get information about availability of staff and vehicles
- Recorded problems with vehicles to mechanic for resolution
- Monitored schedules to confirm drivers performed stops correctly and on time
- Gave directions to drivers to help in finding client's addresses
- Double-checked work orders to confirm all details matched client specifications
- Oversaw driver route schedules to facilitate seamless progression of trip assignments from vehicle pull-out to route pull-in.
ACCOUNTING ASSISTANT
Adina SRL
Tirgu Jiu
12.2023 - 01.2024
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances
- Posted financial data in Excel spreadsheets and managed inventory to maintain accurate information
- Used tax and finance knowledge to provide advice and resolve vendor and employee inquiries
- Gathered banking transactions and recorded activity in Excel format to maintain consistent documentation
- Chased missing transactions to help facilitate timely payments
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable balances
- Calculated taxes owed and prepared tax returns to deliver prompt payments in adherence with tax laws and governance
- Kept track of statements provided by clients, suppliers and internal employees and verified accuracy.
Education
English Literature - Romanian Literature - undefined
Universitatea Constantin Brancusi
Targu Jiu, Gorj 10.2023 - Current
Bachelor - Mathematics And Computer Science
Colegiul National Anastasescu
Rosiori De Vede06.2022
Skills
Sensitivity
Telephone skills
Cargo tracking software
Organisation
Written and verbal communication
Crew leadership
Active listening
Microsoft Office proficiency
Report analysis
Organisation and efficiency
Time Management
Fast Learner
Problem Solving
Creativity
Teamwork
Ability to multitask
Customer service
Languages
Romanian
Bilingual or Proficient (C2)
Estonian
Advanced (C1)
French
Elementary (A2)
Italian
Elementary (A2)
Spanish
Elementary (A2)
Timeline
Hotel Receptionist
Receptionist
06.2024 - Current
ACCOUNTING ASSISTANT
Adina SRL
12.2023 - 01.2024
English Literature - Romanian Literature - undefined
Universitatea Constantin Brancusi
10.2023 - Current
DISPATCHER
Criss Logistic
03.2023 - 02.2024
Bachelor - Mathematics And Computer Science
Colegiul National Anastasescu