Florin Remus Achim

Labeling the products to be shipped.

Scanning pallets to be uploaded into the system.

Sealing procedure and checking the pallets if they are correct.

picking with the help of autostore(robots).

cycle counting

My responsibilities are presenting casino games such as Blackjack,Speed Blackjack,European Roulette,Poker Hold'em. Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience. Maintained enjoyable environment by entertaining and engaging players at tables

My responsibilities are presenting casino games such as Blackjack One,Baccarat Classic and Speed,European roulette.

Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience. Maintained enjoyable environment by entertaining and engaging players at tables.

• My responsibilities are presenting casino games such as Blackjack, Speed Blackjack , American Roulette,Draw Poker,Andar Bahar.
• Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
• Maintained enjoyable environment by entertaining and engaging players at tables.

• Handling calls in a friendly, respectful and useful manner;
• Very close collaboration with team members to solve customer problems;
• Providing solutions and suggestions for improving processes and products for management;
• Maintaining working knowledge about benefits information for competitors, trends in the financial-banking industry;
• Demonstrating strong customer service skills and the willingness to "hold" a clear, concise and correct perspective from the beginning to the end of the conversation;
• Offering clear, concise and precise answers for clients regarding difficult situations;
• Identifying operational problems and suggesting possible improvements to the business partners;
• Monitoring and evaluating the performance of the agents, offering learning or coaching opportunities and taking corrective measures;
• Providing support for agents to understand and respect all the objectives, performance standards and policies of the call center.

• Ensures communication both in Romanian and in English with clients through all available means of communication (incoming calls, outgoing calls, written correspondence - e-mail), according to the procedure in place, professionally handling all requests, identifying the needs of clients on several projects;
• Providing general or personalized information to solve the client's request on different projects, within 24/7;
• Registration of requests and complaints from clients and their processing according to the specific working instructions through Internet Banking / Mobile Banking;
• Providing the applicants with correct and complete data through the appropriate use of the information system;
• Offering support (the first level) regarding the technical problems arising, as well as aspects related to the retention of existing clients;
• Verifying the degree of customer satisfaction with the services provided, ensuring commercial assistance;
• Participation in vocational training programs in order to reach the performance level;
• Notifying the superior directly about any dysfunction that may affect the own activity or the legitimate interests of the clients and the company;
• Contributing to the development of working procedures and instructions through the proposals they make;
• Calculating prescoring to verify the eligibility of a client for contracting a credit or credit card and the maximum limit that can be granted;
• Identifying clients and blocking lost / stolen / found cards.
• Communicating and maintaining the connection with the commercial centers and the police bodies regarding the suspicions of fraud.

• Coordination of the store team
• Implementation of internal sales concepts/product presentation
• Activities related to the cash register
• Inventory activities
• Controlling the maintenance of order and cleanliness in the store
• Orientation towards obtaining results in terms of sales growth
• Optimizing the sales and supply activity in the store

• Picking up and arranging the goods
• Maintaining order and cleanliness in the store