FLORINA PĂȘCULA
Budapest,Hungary
Summary
Detail-oriented professional with expertise in translation, proofreading, and literary translation, complemented by strong skills in client orientation and creative thinking. Demonstrates proficiency in computer literacy, task prioritisation, and simultaneous task coordination to ensure effective time management and goal achievement. Adept at customer support, team mentoring, and feedback-oriented communication, fostering collaborative environments while maintaining a focus on problem-solving and attention to detail. Committed to delivering high-quality results through active listening and rapid skill acquisition.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Localisation Specialist - Romanian speaker
Wise
Budapest, Hungary
08.2021 - 02.2025
- Transcreated and localised English product for Romanian audience, reaching over 300,000 customers
- Conducted quality assurance for platforms and supported marketing and CRM campaigns
- Led team training sessions on localisation tools and procedures to improve proficiency levels across the team.
- Maintained up-to-date knowledge on language trends, enhancing quality of translations over time.
- Collaborated with cross-functional teams, improving overall project efficiency.
- Managed multiple projects simultaneously whilst maintaining high-quality standards.
Customer Support Specialist
Wise
Budapest, Hungary
08.2018 - 08.2021
- Delivered exceptional customer support via email, phone and chat internationally
- Worked closely with regional payments, EDD, AML and fraud teams
- Reviewed agents' performance and suggested process enhancements for stakeholder engagement
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Conducted frequent follow-ups to ensure complete resolution of issues and overall customer satisfaction.
- Maintained updated knowledge of product offerings to provide accurate information to customers.
- Fostered positive relationships with customers using empathetic communication skills.
Journalist/Photographer/Freelancer
Different newspapers
Cluj-Napoca, Cluj
01.2007 - 08.2018
- Created and edited articles tailored for diverse companies and online platforms, ensuring accuracy
- Investigated and reported on current events, delivering timely and accurate news stories.
Education
Master Degree - Business Administration, Management and Marketing Strategies
BABES-BOLYAI UNIVERSITY
Cluj-Napoca, Cluj 09.2009 - 07.2011
Bachelor Degree - Journalism and Communication, Human Sciences, Behavioural Sciences, Copywriting
BABES-BOLYAI UNIVERSITY
Cluj-Napoca, Cluj 10.2006 - 07.2009
Skills
- Computer Literacy and Application Expertise (Looker, Jira, GitHub, Crowdin, Microsoft Office)
- Goal-Focused Mindset
- Rapid Skill Acquisition
- Effective time management
- Simultaneous Task Coordination
- Effective communication
- Customer Support Expertise
- Problem-solving
- Team mentoring and coaching
- Feedback-Oriented Communication
- Detail Orientation
- Creative thinking
- Active listening
- Attention to Detail
- Proofreading and editing
- Task prioritisation
- Translation copywriting
Affiliations
- Trance music, driving, travelling
Languages
Romanian
Native
English
Fluent
French
Advanced
Timeline
Localisation Specialist - Romanian speaker
Wise
08.2021 - 02.2025
Customer Support Specialist
Wise
08.2018 - 08.2021
Master Degree - Business Administration, Management and Marketing Strategies
BABES-BOLYAI UNIVERSITY
09.2009 - 07.2011
Journalist/Photographer/Freelancer
Different newspapers
01.2007 - 08.2018
Bachelor Degree - Journalism and Communication, Human Sciences, Behavioural Sciences, Copywriting
BABES-BOLYAI UNIVERSITY
10.2006 - 07.2009
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