Florin Gabriel Balan
Grayshott
Summary
Organized and motivated professional with 16 years of experience in fast-paced environments. Demonstrates excellent time management and adaptability under pressure, consistently meeting deadlines. Recognized for punctuality, efficiency, and decisive problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Delivery driver
Tesco
Aldershot , Hampshire
2024.03 - Current
- Handled fragile items carefully, resulting in zero damage complaints.
- Provided excellent customer service, enhancing company reputation.
- Ensured safety by regular vehicle inspections and maintenance.
- Navigated various routes efficiently, leading to increased route coverage.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
Installation & training
Cruz the Juice Ltd
Guildford, Surrey
2021.03 - 2026.04
- Permanent
- Equipment demonstrations & active sales
- Installation & staff training
- Stock control & ordering
- On site troubleshooting
- Delivery of equipment and goods
Delivery driver
Fedex
2020.11 - 2021.03
- Handled fragile items carefully, resulting in zero damage complaints.
- Provided excellent customer service, enhancing company reputation.
- Ensured safety by regular vehicle inspections and maintenance.
Duty Manager
Grayshott Spa
Grayshott, Surrey
2017.06 - 2020.11
- Adhered to company guidelines to maintain total compliance.
- Oversaw Grayshott Spa operations with team of over one hundred personnel.
- Responded to customer concerns with speed and knowledge to maintain composure and professional demeanour .
- Initiated plans to improve customer relations, quality standards and service efficiency.
Restaurant Manager
Grayshott spa
Grayshott
2017.12 - 2020.11
- Permanent
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
- Recruiting new staff and providing them with appropriate training.
- Assessing the financial state of the restaurant and making appropriate alterations to the business plans.
- Ensuring that health and safety regulations are met at all times.
- Drawing up new menus and finding new suppliers of food and drink.
Assistant Restaurant Manager
Grayshott Spa
Grayshott, Surrey
2016.12 - 2018.12
- Skilfully interacted with external vendors to obtain best quality in pricing and product.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Assistant restaurant manager
Grayshott spa
Grayshott
2016.12 - 2017.12
- Permanent
- Assisting the restaurant manager in all duties & operations
- Deputising in the absence of the manager , responsible for all everyday operations
Restaurant Supervisor
Grayshott Spa
Grayshott, Surrey
2015.12 - 2016.12
- Led a team of ten staff.
- Prepared for and executed new menu implementations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Supervisor
Grayshott Spa
Grayshott, Hampshire
2013.12 - 2016.12
- Permanent
- Leading a team of ten staff
- Promoting positive atmosphere while providing guests with excellent service
Waiter
Grayshott Spa
Grayshott, Surrey
2014.01 - 2015.12
- Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Adhered to quality expectations and standards.
Restaurant Manager
Opal Hotel
Constanta, Romania
2011.05 - 2013.09
Waiter
Opal Hotel
Constanta, Romania
2009.04 - 2011.05
Education
Diploma of Higher Education - Customer Service
National tourism authority
Skills
- Ability To Work Under Pressure
- Customer Service
- Organisational Skills
- Stock Control
- Recruitment
- Temperature-Controlled deliveries
- Delivery accuracy
- Vehicle maintenance awareness
- Van unloading competency
- Multi-Drop delivery experience
Languages
Fluent in Romanian
Native
English
Advanced
C1
REFERENCES
References available on request
HOBBIES & INTERESTS
Pet lover, Football, Formula 1
Certification
- Nvq level 4
- Hospitality industry training
- July 2017
Timeline
Delivery driver
Tesco
2024.03 - Current
Installation & training
Cruz the Juice Ltd
2021.03 - 2026.04
Delivery driver
Fedex
2020.11 - 2021.03
Restaurant Manager
Grayshott spa
2017.12 - 2020.11
Duty Manager
Grayshott Spa
2017.06 - 2020.11
Assistant Restaurant Manager
Grayshott Spa
2016.12 - 2018.12
Assistant restaurant manager
Grayshott spa
2016.12 - 2017.12
Restaurant Supervisor
Grayshott Spa
2015.12 - 2016.12
Waiter
Grayshott Spa
2014.01 - 2015.12
Restaurant Supervisor
Grayshott Spa
2013.12 - 2016.12
Restaurant Manager
Opal Hotel
2011.05 - 2013.09
Waiter
Opal Hotel
2009.04 - 2011.05
Diploma of Higher Education - Customer Service
National tourism authority