Summary
Overview
Work History
Education
Skills
Education
Languages
Hobbies and interests
Timeline
Generic
Frunza Razvan

Frunza Razvan

brasov

Summary

Accomplished restaurant team leader with extensive experience at Carnival Cruise Line, excelling in service prioritisation, hygiene protocols, and team collaboration. Demonstrated expertise in increasing sales through upselling techniques and creative sales strategies. Proven ability to handle escalated customer complaints, ensuring 100% guest satisfaction. Skilled in training new employees and implementing health and safety standards to maintain a safe dining environment. Career goal: to leverage comprehensive dining service experience in a managerial role within the hospitality industry.

Overview

16
16
years of professional experience

Work History

Restaurant Team Leader

Carnival Cruise Line
08.2021 - Current
  • Planned and executed new strategies to increase sales.
  • Routinely reset tables with spotless service ware.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Coordinated team members to take, serve and clear orders accurately and promptly.
  • Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction.
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
  • Stayed in-line with health and safety standards by deep cleaning tables, chairs and menus after customer use.
  • Greeted guests upon arrival, providing immediate seating and presenting menus with a welcoming demeanour.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Maintained high standards of cleanliness and organisation in the workplace.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Established positive relationships with guests and employees, creating positive, energetic environment.
  • Trained new employees on restaurant protocols, enhancing service quality and efficiency.
  • Implemented health and safety protocols, maintaining a safe environment for both staff and customers.
  • Oversaw maintenance of restaurant equipment, ensuring timely repairs and functionality.
  • Maintained excellent standards of service through impeccable attention to detail.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Implemented brand values and standards through friendly customer service to create memorable dining experiences.
  • usph rules and regulation

Team Lead Server

Canival Cruise Line
11.2015 - 08.2021
  • Anticipated and addressed guests' service needs.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
  • Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
  • Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.

Ytd Team Server

Carnival Cruise Line
03.2013 - 11.2015
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.

Asst Team Server

Canival Cruise LLne
04.2011 - 03.2013
  • Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
  • Seated guests quickly and coordinated timely service to minimise table wait times.

Asst Waiter

Carnival Cruise Line
12.2009 - 04.2011
  • Collaborated with kitchen staff to communicate special dietary requests and order modifications, ensuring guest satisfaction.
  • Managed food and beverage orders efficiently, minimising wait times for guests in a busy restaurant environment.
  • Addressed and resolved customer complaints with professionalism, restoring satisfaction swiftly and effectively.
  • Supported event setups and takedowns for private functions, tailoring service to fit diverse themes and guest requirements.

Education

Diploma of Higher Education -

dr nicolae rucareanu
Brasov Romania
2004

Skills

  • Writing reports and proposals
  • Active listening
  • Professional telephone etiquette
  • Person-centred practise
  • Task collaboration
  • Drinks upselling
  • Health and safety awareness
  • Initiative taking
  • Teamwork
  • Service prioritisation
  • Dining customer service
  • Dinner service planning
  • Hygiene and cleanliness protocols
  • Upselling techniques
  • Team collaboration
  • Attentive
  • Cleaning and sanitation
  • Positive attitude
  • Feedback receptiveness
  • Cleanliness and hygiene
  • Wine and cocktail serving
  • Restaurant opening and closing
  • Creative sales techniques
  • Allergen and dietary requirements
  • Time efficiency
  • Restaurant deep cleaning

  • Communication excellence
  • Client support
  • software

Education

other

Languages

English
Advanced
C1

Hobbies and interests

traveling

meet new people 

Timeline

Restaurant Team Leader

Carnival Cruise Line
08.2021 - Current

Team Lead Server

Canival Cruise Line
11.2015 - 08.2021

Ytd Team Server

Carnival Cruise Line
03.2013 - 11.2015

Asst Team Server

Canival Cruise LLne
04.2011 - 03.2013

Asst Waiter

Carnival Cruise Line
12.2009 - 04.2011

Diploma of Higher Education -

dr nicolae rucareanu

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Frunza Razvan