Gabriel Juganaru
Bucharest
Summary
I am a first-year master's student at Politehnica University of Bucharest, Faculty of Automatic Control and Computers. I am very sociable, optimistic, and communicative. Experienced NOC Operator, I strike as a detail-oriented team player with strong organizational skills. I want to develop myself personally as well as professionally through every project and experience I have. I am motivated and goal-oriented, which helps me focus on getting the best results in the end. I have a strong and mature mindset and I am willing to take up any challenge I may encounter.
Overview
2
2
years of professional experience
1
1
Certification
Work History
NOC Operator
SES
06.2022 - Current
- Leveraged strong analytical skills to proactively maintain detailed documentation of incidents, root causes, and resolutions for future reference and analysis.
- Served as an escalation point for complex issues requiring advanced troubleshooting expertise or coordination with multiple departments.
- Provided exceptional customer service by promptly addressing client concerns regarding network performance or availability issues.
- Enhanced network efficiency by monitoring and troubleshooting radio frequency and satellite systems in a 24/7 environment.
- Streamlined communication with team members for efficient problem-solving and incident management.
- Continuously improved personal technical skills through training and professional development opportunities.
Education
Master of Science - Service Engineering And Management
Faculty of Automatic Control And Computer Science
Bucharest05.2025
Bachelor of Science - Telecommunications Software And Networks
Politehnica University of Bucharest
Bucharest06.2023
High School Diploma -
National College "Unirea"
Focsani06.2015
Skills
- Configuration Management
- Incident Management
- Hardware diagnostics
- Escalation procedures
- Vendor coordination
- Performance Analysis
- ITIL Processes
- SLA adherence
- Software Diagnostics
- Team Collaboration
- System Administration
- Telecommunication and Satellite Communication
- ServiceNow
- Microsoft Office Suite
- Cisco Packet Tracer
- Wireshark
- Putty
- Linux
- 2G/3G/4G Architectures
- IP Networks
- CLI
- Python
- HTML & CSS
- Fast Learner
- Communication Skills
- Adaptability
- Ability to Work Under Pressure
- Problem-solving skills
- Attention to Detail
Languages
Romanian
Native language
English
Advanced
C1
French
Elementary
A2
Spanish
Beginner
A1
Certification
- ITIL 4 Foundation (2023-present)
- Cisco Certified Network Associate - Introduction to Networks (2022)
- Cisco Certified Network Associate - Switching, Routing, and Wireless Essentials (2022)
- Python Fundamentals (2022)
- Cambridge English Advanced (2018)
Research Projects
Study of Access Performance in LTE Networks
Timeline
NOC Operator
SES
06.2022 - Current
Master of Science - Service Engineering And Management
Faculty of Automatic Control And Computer Science
Bachelor of Science - Telecommunications Software And Networks
Politehnica University of Bucharest
High School Diploma -
National College "Unirea"
- ITIL 4 Foundation (2023-present)
- Cisco Certified Network Associate - Introduction to Networks (2022)
- Cisco Certified Network Associate - Switching, Routing, and Wireless Essentials (2022)
- Python Fundamentals (2022)
- Cambridge English Advanced (2018)
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