Gabriela Boghitoiu
Floresti,cluj
Summary
Accomplished professional with extensive experience in product lifecycle management and regulatory compliance. Demonstrates expertise in product launches, technical specification writing, and agile methodologies. Proficient in software development processes, risk assessment and mitigation, and project management. Strong verbal and written communication skills, coupled with a solid background in root cause analysis and metrics monitoring. Adept at customer journey mapping and relationship management, with a proven track record of successful product launches. Career goal includes leveraging technical product knowledge to drive innovation and enhance customer satisfaction.
Skilled problem solver
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work history
Senior product manager - Payments
Flutter
Cluj-Napoca, Cluj
2024.12 - Current
- Incorporated customer feedback into product enhancements, resulting in improved usability.
- Led team to achieve strategic objectives by implementing new product development processes.
Product manager - Payments
Flutter
St. Julians, Malta, Malta
2020.07 - 2024.11
- Managed product life cycle from concept through to post-launch evaluation.
- Translated complex technical information into easily comprehensible language for non-technical stakeholders.
- Identified areas for cost reduction in supply chain management, achieved significant savings.
- Balanced competing priorities effectively in fast-paced environment whilst maintaining focus on strategic goals.
- Led cross-functional team for successful product launch.
- Customized promotional strategies to meet needs of different clients, products and services.
QA analyst - Licensing
Flutter
Sliema, Malta, Malta
2019.08 - 2020.06
- Led project completion, consistently met strict deadlines whilst maintaining high standards of work.
- Played a crucial role in system upgrade projects by providing expert input on potential risks and glitches.
- Coordinated with cross-functional teams to ensure product consistency across platforms.
Business analyst - Licensing
Flutter
Sliema, Malta, Malta
2017.08 - 2019.07
- Created tailored solutions by understanding and translating customer requirements into functional specifications.
- Participated in regular audits guaranteeing compliance with industry regulations.
- Created documentation of features implemented
Sportsbook Specialist
Flutter
Dublin, Dublin
2015.11 - 2017.07
- Dealing with escalated customers complaints related to their betting Manage customers accounts, record details of inquiries, comments and complaints.
- Record details of actions taken.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
Multilingual Customer Service Agent
Flutter
Dublin, Dublin
2010.06 - 2015.10
- Started in Full Tilt Poker and once PokerStars took over continued there.
- Deal directly with Romanian, Hungarian and English customers either by telephone or electronically (e-mail or via live chat).
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Perform customer verifications.
- Direct requests and unresolved issues to the designated resource.
- Manage customers accounts, record details of inquiries, comments and complaints.
- Record details of actions taken.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
Receptionist
Total Fitness
Dublin, Dublin
2007.08 - 2010.06
- Co-ordinate and maintain the smooth and efficient running of the reception area and office services.
- Type and word-process (excel) various documents and electronic information.
- Liaise with other members of staff.
- Answer a high volume of calls and maintain a rapid response.
- Perform reception duties in an efficient, professional and courteous manner.
- Collect and distribute mail and messages daily.
- Log information on calls received, where required and maintains detailed and accurate records.
- Check schedules regularly for the availability of staff likely to receive inbound calls.
- Operate a variety of standard office machines, personal computer and a variety of peripheral equipment, phone, fax, and photocopy machine.
- Ensure that all members and prospects are welcomed to the Club in a friendly and professional manager.
- Cash handling.
- Ensure that all stock checks and records are kept up to date and that any missing or faulty stock is reported immediately.
- Promote the sale of all products and services on sale at Total Fitness and assist members in purchasing what they require.
- Membership and renewal transactions.
Catering assistant
Compass Group
Dublin, Dublin
2004.01 - 2007.06
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Prepared high-quality meals for customer satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Cash handling.
Junior accountant
Sunlight Romania SRL
Cluj-Napoca, Cluj
2003.05 - 2004.01
- Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions. Monitor and review accounting and related system reports for accuracy and completeness.
- Prepare and review revenue, expense, payroll entries, invoices, and other accounting documents.
- Explain billing invoices and accounting policies to vendors and clients.
- Resolve accounting discrepancies
- Interact with internal and external auditors in completing audits.
Education
Leaving Cert - Mathematics and physics
Colegiul Bethlen Gabor
Aiud, Romania 1994.09 - 1998.07
Bachelor of Science - Computer science
Babes-Bolyai University
Cluj-Napoca, Romania 1998.10 - 2002.06
Skills
- Technical specification writing
- Experience in regulatory compliance
- Software development processes
- Risk assessment and mitigation
- Verbal communication
- Root Cause Analysis
- Technical product knowledge
- Presentation skills
- Autonomous
- Written communication
- Relationship Management
- Metrics monitoring
- Product launches
- Customer journey mapping
- Product knowledge
- Regulatory compliance
Languages
Romanian
Native
Hungarian
Native
English
Advanced
Timeline
Senior product manager - Payments
Flutter
2024.12 - Current
Product manager - Payments
Flutter
2020.07 - 2024.11
QA analyst - Licensing
Flutter
2019.08 - 2020.06
Business analyst - Licensing
Flutter
2017.08 - 2019.07
Sportsbook Specialist
Flutter
2015.11 - 2017.07
Multilingual Customer Service Agent
Flutter
2010.06 - 2015.10
Receptionist
Total Fitness
2007.08 - 2010.06
Catering assistant
Compass Group
2004.01 - 2007.06
Junior accountant
Sunlight Romania SRL
2003.05 - 2004.01
Bachelor of Science - Computer science
Babes-Bolyai University
1998.10 - 2002.06
Leaving Cert - Mathematics and physics
Colegiul Bethlen Gabor
1994.09 - 1998.07