Gabriela Madalina Pica
Targoviste , ,Romania
Summary
Detail-oriented professional with expertise in customer experience, relationship-building, and cultural awareness. Skilled in active listening, ethical decision-making, and multi-tasking within IT systems, complemented by proficiency in Microsoft Office Suite. Adept at fostering meaningful connections and delivering exceptional service while maintaining a self-motivated approach to achieving organisational goals.
Overview
21
21
years of professional experience
Work History
Customer service officer
Covisian Romania
12.2020 - 07.2024
- Managed difficult customer situations for maintaining company reputation.
- Utilised strong communication skills for handling customer complaints effectively.
- Improved customer satisfaction by 45%, by providing prompt and efficient service.
- Delivered high-quality service with attention to detail and professionalism.
Customer service officer
Amazon Development Centre
10.2019 - 02.2020
- Improved customer satisfaction by providing prompt and efficient service.
- Responded to customer queries and provided excellent customer service.
- Recorded and processed customer data accurately.
- Learnt new software systems rapidly, enhancing overall work efficiency.
Medical assistant
Studio Medico Professionale - ophthalmology clinic
Turin, Italy
05.2015 - 08.2019
- Accurately recorded patient history, vitals and medical notes.
- Handled emergency situations calmly under pressure whilst ensuring patient safety.
- Assisted doctors during examinations, facilitating smoother procedures.
- Improved patient experience through constant care and kindness.
Commercial officer/ Technician
N. B. Service
Turin, Italy
05.2013 - 01.2015
- Prepared detailed quantity surveys and cost breakdowns for client presentations.
- Recruited and trained future sales agents.
- Attended development, pre-start and subcontract meetings.
- Managed client relationships and requirements at contractual level.
Administrative assistant
San Michele Societa Cooperativa
Ivrea, Italy
09.2010 - 02.2013
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Supported accurate record-keeping with proficient data entry skills.
- Examined, scanned and input documents in software system.
- Wrote professional letters, emails and memoranda for business communication.
- Performed bookkeeping tasks, including invoicing and expense tracking.
Assistant manager
Fabina Prod Group/ Vinexport Colina Pietroasele
11.2006 - 09.2009
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided support to manager during audits, ensuring accurate reports.
- Handled stock control duties diligently preventing overstocking or shortages.
Insurance broker
Allianz Insurance
01.2006 - 11.2006
- Estimated and evaluated types of insurance that the company is authorized to conclude
- Contracted or renewed insurance offers within the limits of competences established by internal rules
- Maintained up-to-date industry knowledge through regular professional development activities.
- Designed and implemented sales strategies to close new insurance contracts.
Assistant manager
PIMAROX Impex
12.2003 - 01.2006
- Managed daily operations to ensure smooth running of the shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Coordinated with management on operational issues providing solutions for better efficiency.
Education
Bachelor of Science - Foreign language
Transylvania University
Brasov, Romania /2021 -
Finances
Valahia University
Targoviste, Romania /2000 - /2004
Certificate of Higher Education - Human Resource
AJOFM Dambovita
Diploma of Higher Education - IT
Spiru Haret
Targoviste, Romania /1996 - /2000
Certificate of Higher Education - IT
Spiru Haret
Certificate of Higher Education - Life Insurance
Allianz
Certificate of Higher Education - Basic One Insurances
Allianz
Certificate of Higher Education - Basic Two Insurances
Allianz
Skills
- Customer experience
- Active listening
- Self-motivation
- Ethical decision making
- Relationship-building
- Microsoft Office Suite
- Multi-Tasking in it systems
- Cultural awareness
Languages
English
Proficient (C2)
Italian
Proficient (C2)
Spanish
Beginner
French
Beginner
Personal Skills
Organizer and front desk coordinator of the BABEL FAST international art and theater festival, first edition, in 2007, at the Tony Bulandra National Theater in Targoviste
Group or individual courses in English, Italian, Romanian and mathematics
Educational, sports, fun activities for children
Volunteering
References
References available upon request.
Timeline
Customer service officer
Covisian Romania
12.2020 - 07.2024
Customer service officer
Amazon Development Centre
10.2019 - 02.2020
Medical assistant
Studio Medico Professionale - ophthalmology clinic
05.2015 - 08.2019
Commercial officer/ Technician
N. B. Service
05.2013 - 01.2015
Administrative assistant
San Michele Societa Cooperativa
09.2010 - 02.2013
Assistant manager
Fabina Prod Group/ Vinexport Colina Pietroasele
11.2006 - 09.2009
Insurance broker
Allianz Insurance
01.2006 - 11.2006
Assistant manager
PIMAROX Impex
12.2003 - 01.2006
Bachelor of Science - Foreign language
Transylvania University
/2021 -
Finances
Valahia University
/2000 - /2004
Certificate of Higher Education - Human Resource
AJOFM Dambovita
Diploma of Higher Education - IT
Spiru Haret
/1996 - /2000
Certificate of Higher Education - IT
Spiru Haret
Certificate of Higher Education - Life Insurance
Allianz
Certificate of Higher Education - Basic One Insurances
Allianz
Certificate of Higher Education - Basic Two Insurances
Allianz
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