George Achim
Brasov,BV
Summary
I am a reliable and easy-going person who values quality work and a good challenge. I have experience both with supporting software and hardware elements and ensuring user satisfaction through technical service, but also with the human resources domain, which allowed me to develop many of my present skills. Both are areas in which I enjoyed working, and both allow me to interact with people and understand their needs and issues while assisting them in the most efficient and empathetic way possible.
Overview
13
13
years of professional experience
Work History
Content Moderator
Teleperformance
Brasov
05.2025 - 12.2025
- Analyzed and moderated user-generated content to ensure compliance with platform policies and regulatory standards
- Handled high-volume queues involving sensitive material with accuracy and consistency
- Applied critical thinking in decision-making while adhering to internal guidelines
- Consistently met quality and performance KPIs, contributing to a safe and compliant digital environment
Transaction Processing Associate | HR Generalist
Accenture
Brasov
12.2018 - 05.2024
- Managed employee scheduling and ensured accurate system allocation
- Acted as liaison between employees and technical teams for access and tool-related issues
- Led end-to-end onboarding and offboarding processes over the last two years
- Resolved employee and client-related issues efficiently, improving internal support experience
Customer Care Representative
Arvato Services SRL
10.2015 - 11.2018
- Delivered technical and account support for Xbox users via phone and email
- Resolved hardware, billing, and account-related issues with high accuracy
- Maintained strong customer satisfaction by following structured processes and providing tailored solutions
Customer Care Representative (Technical Support)
Computer Generated Solutions Romania
10.2012 - 10.2015
- Provided technical support for AOL services across Windows and Mac platforms
- Assisted with installation, configuration, and troubleshooting of software and email clients
- Supported basic networking setup (modems, routers) and user training
- Achieved consistently positive customer feedback through effective problem resolution
Education
High School Diploma - Breaza
Aurel Vlaicu
Breaza07-2009
Advanced English Language Proficiency Certificate -
Aurel Vlaicu
Breaza01-2009
Skills
- Technical support and troubleshooting
- Content analysis and moderation
- Cultural awareness
- Compliance monitoring
- HR operations and onboarding
- Customer experience and support
- KPI reporting and analysis
- Training and development programs
- Time management
- Employee scheduling
- Onboarding processes
- HR policy implementation
- Employee relations strategies
- Effective communication skills
- Workforce planning techniques
- New employee orientations
Languages
English
Proficient (C2)
C2
Romanian
Native
Native
Volunteer Experience
Volunteer, Strategia Națională de Acțiune Comunitară (2006 - 2009). Supported and supervised children with special needs during activities
Timeline
Content Moderator
Teleperformance
05.2025 - 12.2025
Transaction Processing Associate | HR Generalist
Accenture
12.2018 - 05.2024
Customer Care Representative
Arvato Services SRL
10.2015 - 11.2018
Customer Care Representative (Technical Support)
Computer Generated Solutions Romania
10.2012 - 10.2015
High School Diploma - Breaza
Aurel Vlaicu
Advanced English Language Proficiency Certificate -
Aurel Vlaicu