Results-driven person with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Goal-oriented manager with distinguished experience in retail industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
IT Manager with experience in IT field. Cisco Certified Network Associate Routing and Switching with demonstrated skills. Ability to describe technical information in easy-to-understand terms. In-depth knowledge of computer systems.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Support the technology needs of the end users within the company. This includes maintaining all hardware, software, and applications that the end devices use as well as troubleshooting all issues reported by the clients, or customers.
System support: Active directory, Email server, Proxy servers, Deployment Server (SCCM, PDQ), Database, Avaya site administration, Hermes.NET, Cisco routers and switches.
Main responsibilities:
- manage the domain according to internal global rules. Manage User Accounts on WindowsNT (Creation, Deletion, Permissions, and VPN Access). Develop organizational units in Active Directory (AD) and manage user security with group policies.
- deploy new sites based off the existing designs and proof of concept in production. Designs and implements pilot and production architecture. Defines, creates, and maintains proxy policies.
- configuring Cisco Routers and Switches.
Adding and assigning network permissions, as determined by the organization.
- install telephony lines for local clients including call logic with working hours and IVRs. Escalate trouble to telecom vendors and follow through to completion.
- manage the G-Suite including creating e-mail addresses and assigning to the proper groups.
- install and configure computer hardware operating systems and applications.
- troubleshoot system problems, diagnosing hardware or software faults.
- provide support, including procedural documentation and relevant reports.
- follow diagrams and written instructions to repair a fault or set up a system.
- support the roll-out of new applications.
- respond within agreed time limits to call-outs.
- respond within agreed time limits to call-outs or referral to third parties, if appropriate).
- prioritize and manage many open cases at one time
- replace parts as required.
CCNA - Cisco Certified Network Associate
2018-05 CCNP Route
2018-03 CCNA Security
2018-01 CCNP Switch
2017-10 CCNA R&S Troubleshoot
2017-07 CCNA R&S
CCNA - Cisco Certified Network Associate