George Ciprian Cioclu

Technical Lead

- Spearheaded installation and configuration of VMware virtual infrastructure, including vCenter and ESXi hosts.
- Administered and troubleshot system issues, ensuring uninterrupted functionality.
- Deployed security patches regularly to maintain infrastructure robustness.
- Led migration of legacy physical servers to the vCenter environment and deployed new servers.
- Managed diverse servers (Active Directory, Exchange, application, and file servers), ensuring seamless operation and timely updates.
- Established effective communication channels between IT support staff and end-users, improving issue resolution times.

Technical Lead

- Manage high-security Windows servers on VMware virtualization platform, hosting clients' critical applications and data.
- Ensure smooth and secure operation of servers and services, adhering to stringent security protocols.
- Embrace Agile and DevOps methodologies, fostering adaptability and continuous improvement within the team.
- Respond quickly to changing requirements, iterate on processes, and integrate feedback effectively.
- Prioritize collaboration and automation to optimize efficiency and deliver high-quality solutions.
- Serve as primary escalation point for less experienced L3 support teams.
- Assist in addressing technical challenges and communicate requirements to management in non-technical language.
- Utilize key technologies: Windows Server, VMware, storage solutions, Active Directory, Networking, PowerShell, Ansible, Docker.

• As part of a 3rd line European support team across multiple locations, I spearheaded troubleshooting efforts and implemented changes in our cloud infrastructure
• My role involved early project involvement, ensuring technical scalability and adherence to project documentation
• I conducted rigorous testing and collaborated with IBM and client teams to optimize our processes
• Utilizing Ansible, I automated deployment and configuration tasks, enhancing efficiency and reliability across our infrastructure
• Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
• Key technologies: Windows Server, VMware, Ansible.

• During my tenure as part of a 2nd line support team, I played an integral role in providing exemplary support for the cloud platform of a leading UK Telecom client
• My daily responsibilities revolved around troubleshooting complex issues within our vMware infrastructure, ensuring the seamless operation of our systems by proactively deploying security patches and conducting major version upgrades
• Additionally, I maintained close coordination with the client to address their performance and capacity requirements
• Throughout this experience, I adeptly utilized key technologies such as Windows, Active Directory, vMware, Linux, Networking, and DNS, showcasing my proficiency in managing diverse technical environments
• My contributions were instrumental in enhancing operational efficiency and delivering exceptional service to our client.