Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
George Daniel Ivanciu

George Daniel Ivanciu

Sales Rep / Customer Service Rep
Bucharest

Summary

I always liked to help people. Thing that at some point
brought me into the complex worlds of sales and customer
service. An extremely important and necessary quality in these
fields was my sociability, which allowed me to easily understand
people's needs. My journey in these areas began with an
awareness - the power of authentic interaction. With each new
interaction, be it easier or more difficult, i have discovered the art
of understanding the needs of customers and exceeding their
expectations. I understood how important it is to create a
connection on a personal level with clients, the need for a
relationship based on trust and loyalty being imminent. You must
not forget that people remember the emotions felt at the time of
these interactions, the way in which their problems were
approached and the attitude presented by me during their
resolution. My ability to solve problems is directly due to the fact
that I see each new challenge as a means of personal
development, a fact that has allowed me to integrate easily in
fast, hectic work environments.
Therefore, following a new stage in my career, I declare myself
impatient to be able to contribute with my experience in a
dynamic team, where the client and his needs are the priorities.
In the end, if you are looking for a new colleague, I am here to
explore together how my passion and skills can contribute to the
success of your company.

Overview

4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Business Support Coordinator

Medtronic
01.2024 - 04.2024
  • Provided comprehensive administrative support to executive staff members, facilitating smooth daily operations within the organization.
  • Organized travel arrangements for executives, including transportation booking, accommodation reservations, and itinerary planning.
  • Established strong vendor relationships by fostering effective communication channels and addressing concerns promptly.
  • Maintained accurate records of all business documentation, streamlining access to critical information for decision-making purposes.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Managed inventory levels for office supplies while adhering to budgetary constraints and minimizing wastage rates significantly.
  • Collaborated with Human Resources to ensure compliance with company policies during onboarding of new employees.
  • Coordinated team meetings, events, and training sessions for optimal employee engagement and productivity.
  • Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.

Customer Service Representative

CGS(ComputerGeneratedSolutions)
05.2020 - 11.2020
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Colegiul National Barbu Stirbei Calarasi
Calarasi
09.2015 - 05.2019

Electrical Engineering

Univeristy of Politehnica Bcuharest
Bucharest
09.2019 - Current

Skills

Complaint resolution

Software

Avaya

Citrix

ICare

Microsoft Office

AutoCad

Timeline

Business Support Coordinator

Medtronic
01.2024 - 04.2024

Customer Service Representative

CGS(ComputerGeneratedSolutions)
05.2020 - 11.2020

Electrical Engineering

Univeristy of Politehnica Bcuharest
09.2019 - Current

High School Diploma -

Colegiul National Barbu Stirbei Calarasi
09.2015 - 05.2019
George Daniel IvanciuSales Rep / Customer Service Rep