Georgiana Teodora Rusu
Amazon Customer Service
Campulung Moldovenesc ,Romania
Summary
- Detail-oriented team member with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Hardworking and passionate cs with strong organizational skills eager to secure Amazon customer service position.
- Ready to help team achieve company goals.
- Create and support people through individual development plans.
- Customer Service Representative bringing top-notch skills in oral and written communication.
- Active listening
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Amazon Customer Service
Amazon
Remote, Romania
05.2019 - Current
- Researched issues with shipments, product damage and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Updated customer service database with new information, address changes and contact details.
Education
Master English Language And Literature
Sibiu 10.2013 - 07.2015
Master En Biblioteconomia Y Documentacion
Sibiu 10.2013 - 07.2015
Romanian-english
Universidad De Letras Y Artes, Ro-en
Sibiu 10.2012 - 09.2013
Romanian -English
Universidad De Letras Y Ciencias De La Comunicació
Suceava 09.2009 - 10.2012
Skills
Research
Timeline
Amazon Customer Service
Amazon
05.2019 - Current
Master English Language And Literature
10.2013 - 07.2015
Master En Biblioteconomia Y Documentacion
10.2013 - 07.2015
Romanian-english
Universidad De Letras Y Artes, Ro-en
10.2012 - 09.2013
Romanian -English
Universidad De Letras Y Ciencias De La Comunicació
09.2009 - 10.2012