Alina-Cristina Papa

I effectively manage multiple projects at once by prioritizing tasks based on urgency and resource availability. Overseeing quality control processes to ensure all translations meet industry standards and client expectations using problem-solving skills and a proactive approach to all challenges that arise during projects.

Led a small team in daily operations, focusing on achieving high levels of customer satisfaction.

Improved customer satisfaction by resolving operational issues, complaints, financial queries, and internal order discrepancies.

Successfully completed and implemented GDPR compliance for the Romanian branch.

Handled and processed bank returns and chargeback requests, ensuring accurate and timely completion based on situational evaluations.

I coordinated communication for event updates, ensuring that all stakeholders were informed and updated with any changes.

Provided technical support and user account management for partner outlets.

I brought process improvements to reduce manual tasks, enhancing efficiency and accuracy. Developed and implemented auto-populate integration links for Sales department forms, streamlining workflows.

Created and implemented an online refund form, simplifying the refund process for customers.

Provided valuable insights by addressing and resolving issues related to customer platforms and internal systems, ensuring seamless operations.

Maintaining a good communication and work relation with other departments.

I conducted visual evaluations to detect counterfeit tickets, ensuring the integrity of ticketing processes.

I developed and implemented team communications and training programs for access control at large-scale events with over 40,000 attendees.

The responsibilities included setting up equipment in alignment with specific event requirements and resolving conflicts.

I enforced company policies by denying admittance to patrons without valid tickets and focused on understanding client needs to enhance operations and deliver exceptional support.

Installed and upgraded internal and third-party software to support event management, created seat maps, pricing, and ticket discounts.

Resolved issues and provided knowledgeable support while maintaining a flexible schedule to handle emergencies outside regular hours.

I liaised with customers, management, and the sales team to better understand customer needs and recommend appropriate solutions. By anticipating needs and providing exceptional support, I improved overall efficiency.

Maintained accurate customer account data through both manual and digital updates and by reducing process inconsistencies and effectively training team members on best practices and protocols, I improved overall operations.

Additionally, I provided basic technical support for clients across multiple company products and managed calls to address customer inquiries and concerns.

Documented and detailed calls and complaints using a CRM software providing detailed information about services and schedules and investigated and resolved customer inquiries and complaints.

Using interpersonal skills and active listening to contribute to a positive customer experience.

Provided customer service, answering phone calls, also assisting clients with their ticketing needs, including answering inquiries, processing orders, and offering recommendations on events.