Smart Agent , Salesforce
Gheorghe Sorin
Customer Care Agent
Codlea
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Skilled in CRM software and data entry, consistently exceeding performance metrics while fostering loyalty and repeat business. Solid history of success in fast-paced call centers.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Care Representative
Ascensos ( JD Sports )
09.2024 - Current
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed approximately 45 incoming calls and emails per day from customers.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Logged call information and solutions provided into internal database.
Customer Service Representative
CGS ( AOL )
09.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
High School Diploma -
Ioan Pascu High School
Brasov, Romania 04.2001 -
Skills
Customer service
Call center experience
Active listening
CRM software
Order processing
Product knowledge
Empathy and patience
Conflict mediation
Data entry
Problem resolution
Software
Timeline
Customer Care Representative
Ascensos ( JD Sports )
09.2024 - Current
Customer Service Representative
CGS ( AOL )
09.2023 - 08.2024
High School Diploma -
Ioan Pascu High School
04.2001 -
Languages
Romanian
Native language
English
Proficient
C2