GIlie Ana Maria
Targoviste ,Romania
Summary
Customer Relations Agent with strong customer support and clear communication skills. Handles inbound calls, identifies customer needs and provides suitable solutions while following company procedures and service standards. Works well in team settings and brings patient, professional support to customer enquiries.
Overview
3
3
Languages
1
1
Certification
Work History
Customer Relations Agent
CGS
Remote
09.2022 - 03.2023
- Handled inbound calls, delivering professional customer support to enhance customer satisfaction.
- Maintained clear, professional communication with customers, ensuring a positive experience.
- Identified customer needs, providing tailored solutions to resolve issues effectively.
- Followed company procedures and performance standards.
- Worked effectively as part of a team.
Education
Bachelor`s Degree - Romanian-English Language and Literature.
Valahia University
Targoviste 01-2026
Bacalaureate Diploma - Romanian-English Language
``Constantin Carabella`` National College
Targoviste, DBSkills
- Contact centre experience
- Customer service
- Problem solving
- Problem-solving
- Task prioritisation
- Conflict resolution
- Active listening
- Patient attitude
- Microsoft Office
Languages
English
Upper Intermediate
B2
Romanian
Proficient
C2
French
Elementary
A2
Interests
- Travelling
- Reading
- Spending time with family
Certification
Psychopedagogical training focused on developing teaching and educational skills.
Timeline
Customer Relations Agent
CGS
09.2022 - 03.2023
Bachelor`s Degree - Romanian-English Language and Literature.
Valahia University
Bacalaureate Diploma - Romanian-English Language
``Constantin Carabella`` National College