Gräf Eduard-Lucian
Basware
Rădăuți,Suceava
1
Language
3
years of post-secondary education
6
years of professional experience
Accomplished IT professional with extensive expertise in XML, EDIFACT, and ASCII, complemented by a strong foundation in application development and IT service delivery. Proficient in solution integration, software testing techniques, and system integration methods. Demonstrates advanced skills in data mapping techniques and possesses a deep understanding of API gateways. Adept at utilising SQL queries and exhibits proficiency in both XML and JSON formats. Committed to leveraging technical skills to drive innovative solutions within the IT sector.
Work history
Senior Solutions Consultant
6 Months- Working on highly customized e-invoicing and integration solutions for a dedicated enterprise customer with complex technical and business requirements. Designing and implementing customer-specific integration flows, mappings and configurations across different systems, document formats and communication channels. Building complex mapping, transformation, validation and routing logic using XML, XPath, Regex, SQL and configuration-based rules, adapting standard functionality to customer-specific requirements. Developing custom logic for data extraction, field mapping, document transformation, enrichment, validation and routing, covering both inbound and outbound document flows. Working with multiple e-invoicing formats and standards, including ZUGFeRD/Factur-X, XRechnung, UBL/XML, EDIFACT and SAP IDoc, as well as customer-specific XML structures. Configuring and troubleshooting integrations using SFTP, OFTP2, HTTP/HTTPS and APIs, including connectivity, authentication, routing and document-transfer scenarios. Working with country-specific e-invoicing requirements and mandates, including requirements related to Germany, France and Belgium, and adapting customer integration flows to evolving regulatory and technical requirements. Testing and troubleshooting complex integrations end-to-end using Splunk, SQL, API testing and system logs, analyzing the complete document lifecycle from source data and transformation logic to final output and delivery. Translating business and customer requirements into customized technical solutions, working closely with internal technical teams and customer stakeholders to design, test and maintain reliable e-invoicing processes.
- 5 years 1 month
Senior Technical Support Consultant
1 YearTechnical Support Consultant
2 Years- German speaking technical support consultant, offering dedicated support to one customer only. Working on the second level of technical support for e-invoicing services via ticketing, mail, phone and Teams calls. Maintaining and troubleshooting connections with our customers (AS2, OFTP2, SFTP, HTTP, etc.) via Teams calls or Team Viewer. Investigating rejected documents in PDF and ASCII format>performing mappings with regex, customizing ADT files, creating matching rules, and updating system configurations on the sender and receiver side using a Java-based gateway platform. Searching for documents, creating reports using MySQL workbench and investigating transfer errors via Splunk enterprise. Re-processing documents in real time upon customer request or after customizing mappings or resolving connectivity issues. Collaborate with other internal teams to meet the accepted SLA and quality of service.
Customer Support Associate
1 Year 6 Months- Associate support consultant with German. Offering customer support via calls and ticketing for global customers but mainly Mercedes-Benz and Daimler Truck. Working as a 1st liner> using whitelisted articles and documented procedures. User Portal management, Investigating documents in PDF format. Creating simple regexes and adjusting mapping of low levels of difficulty. Daily queue management to assign the incoming tasks. Reprocessing documents at customer request. Creating internal tasks for different departments for advanced technical requests. Working in a team, meeting expected SLAs and CSATs.
Customer Support Agent
7 Months- Bitdefender project. Technical an commercial support in English via call and e-mail for customers using the Bitdefender product. Offering technical guidance through Phone troubleshooting product issue on Windows, Linux, Android, IOS. Offering commercial support providing products information, purchase process, offers information, refunds. Working on agreed target, meeting expected SLAs and CSATs.
Storekeeper
5 Months- Managing inventory of mechanical parts in the mechanical department of a timber production factory. Handling purchases of new parts, releasing of parts from the store inside the factory, parts departure to other company branches. Creating invoices in Smartbill.
Education
- Foreign Languages and Literatures, English-German
Skills
XML
EDIFACT
ASCII
Application development knowledge
IT service delivery
Solution integration
Software testing techniques
System integration techniques
Data mapping techniques
Data mapping expertise
Software testing and debugging
API gateway familiarity
XML and json proficiency
XML encoding competence
JSON and XML experience
SQL query
Languages
English
C1
Advanced
Timeline
Senior Solutions Consultant
Basware
2026.04 - 2026.10Read More
Senior Technical Support Consultant
2025.04 - 2026.04Read More
Universitatea „Ștefan cel Mare” din Suceava
from Foreign Languages and Literatures, English-German
2023.10 - 2026.07Read More
Technical Support Consultant
2023.04 - 2025.04Read More
Customer Support Associate
2021.10 - 2023.04Read More
Customer Support Agent
Valoris Center
2020.11 - 2021.06Read More
Storekeeper
HS Timber Group
2020.05 - 2020.10Read More