Győző Tamás

- serve as last point of contact for production support of the ServiceNow instance
- document changes to the platform
- participate and lead upgrades and clones
- deploy update sets on production, after testing completed
- document testing process for every development
- produce technical documentation

- resolving escalated tickets via ServiceNow
- maintain support of platform
- offer technical knowledge to stakeholders
- offer training of functionality of the platform
- participate in development process

- primary point of contact
- handle incoming tickets via ServiceNow
- troubleshoot, diagnose, evaluate, resolve issues, or escalate to appropriate teams
- creat KBs with procedures on how to preform root cause analysis, when to escalate or how to resolve

- primary point of contact with end-users
- maintain brand image and offer support worthy of brand name
- create documentation with troubleshooting steps in different scenarios

• Tasks: Delivering goods from dentist to dental laboratory.

• Tasks: Managing the bicycle store website and online webshop.